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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The house is falling apart and the backyard is filled with rocks tearing up my dog's paws. I have reached out to the property management several times. The first few interactions were a run around from **************** because she did not want to talk to me. I was finally able to talk to someone else and they told me to submit it in writing what I want to do with the backyard. It's been almost a month. I take my dog on walks to preserve his paws but during the summer, it is too hot and the backyard is his only choice. Still no word. I have also reached out about the drawers falling apart, the dishwasher not working, and the windows. No response.
Business response
08/05/2024
Good afternoon. On May 30th there was several text communications with ****** regarding the landscape. You proposed some ideas and there was a back and forth communication.
According to the texts which we have on file, you asked for permission to move the rocks amongst other items you were interesting in doing. ****** approved that. The text was friendly in nature and seemed to communicate mutual understanding. Baffled that we received this review concerning the rocks two months later. Hopefully you have moved the rocks as per the texted agreement.
Other work orders for repairs have been dispatched. You are correct. The most efficient course of action for requests to be made is through your online portal system.
Advantage Arizona is interested in providing communications with residences in accordance with the lease agreement. We are always open to conversations.
We can't always fulfill all residents requests, but we endeavor to provide informative responses.
Sincerely,
*****************************
Initial Complaint
02/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
*************************** is the most unprofessional and rude person I have ever dealt with. I would not recommend her or Advantage Arizona Real Estate & Property Management to anyone. She is refusing to write a new lease or refund the security deposit I paid, even though I provided the 30 days to vacate information and she stated it would be refunded to the deposit within 30 days.She did not write a new lease when I vacated, going back on her word and all of our previously DOCUMENTED conversations.Not only did she blatantly lie to me but she was so unprofessional it felt as though I was talking to a loan shark and not a professional. Shame on your negligence, your rudeness and your lack of a moral compass. She actually told me to go Eff myself on the phone. WOW. Just wow.Business response
03/07/2023
In response to the 30 day notice from one primary party to a lease agreement. Advantage Arizona was contacted by one of the primaries and assumed that both parties were vacating. A 30 day notice to vacate indicates that both parties are vacating the property. A refundable deposit is addressed once the house is vacated by both parties, otherwise the deposit remains with the property and the primary party that is still residing in the property. Once we became aware that this was the situation, we notified both parties as to the misunderstanding and provided both parties the explanation as to why the deposit was not going to be released to one (vacating) party. *** communications were clarified. We regret any inconvenience to the party that has decided to vacate. We deny that profanity was used by our staff at any time during the conversations that took place. *** confusion about the type of 30 day notice was why we were addressing the move out as if both parties were vacating. Neither party intending for the confusion to take place is evident. No falsehood was intended and the miscommunication was provided ample explanation and clarification as to why the deposit would not be refunded to ONE party of the lease while the other party remained in the property.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.