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ComplaintsforPMI Real Estate Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Account ID : ******* October HOA Fee Payment: On 9/22, I submitted the payment for the October HOA fee through eCheck. The transaction was made in a timely manner, and I have the necessary documentation to support this.Communication and Proof of Payment: Upon being notified that my payment was not received, I immediately reached out to your office via email, providing detailed information about the transaction, including transaction ID, date, and amount. I expected this information to facilitate a quick resolution to the matter.Lack of Response: Regrettably, I have not received any response or acknowledgment from your office since my initial communication. Despite my follow-up calls and emails, there has been no effort on your part to address the issue or provide clarification.Unjust Late Fees: To my dismay, I have noticed that late fees are being charged on top of the October HOA fee that I have already paid. This situation is both unfair and frustrating, especially considering the lack of responsiveness from your office.Business response
01/30/2024
Meng Thu, Jan 25, 2:23?PM (5 days ago)
to meThis is the response from the owner that made the complaint. We have closed out the issue.
Please see the response from the owner that made the complaint. The issue has been resolved.
Please see the comments from the owner that made the complaint. The issue has been resolved. Thank you, I just logged into my account and my balance is correct. Thanks for fixing it.
For the BBB complaint, I can't close it on my end once submitted, I think you'll need to mark it resolved then it'll get sent back to me so I can close it.
Let me know if there is anything I need to do.
Have a good day.
*****************Customer response
01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I confirm this complaint resolved.
Regards,
*****************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.