ComplaintsforFletcher Heights Animal Hospital LLC
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Complaint Details
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Initial Complaint
02/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was on a payment plan with them paying $100 a month and in December of 2021 I decided to call in and pay the remaining balance. I thought it was done and over with but then I received a call from them a week or so later saying they accidentally charged me again for $100 and were crediting my account immediately. I said no worries and they did credit the account but then exactly a month later in January I saw a similar charge, so I called them and they apologized about the mistake again and credited my account and said it wouldnt happen again. Fast forward to today (February) when I checked my account and noticed they charged me AGAIN for the same issue. At this point its more of an inconvenience that I have to call every month to get credited when Ive already paid off the balance in full months before. Im going to be filing a dispute with my bank and may have to have them issue me a new card altogether since this keeps happening.Business response
08/05/2022
Mr. ****** is absolutely correct in that we had an unfortunate duplicate-charge situation with our payment processing software where is payment was processed twice, and when we realized the error proactively reached out to him as he noted in his review to correct the error and credit his account. When Mr. ****** received the auto-pay charge the following month and advised us of the situation, unfortunately when he paid off his payment plan early the payment plan account was not properly closed out. We worked to ensure an immediate refund was issued, and to correct the error in not having the payment plan closed out properly. We sincerely apologize for the inconvenience caused and have used this experience to ensure proper ongoing training with our team.
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Contact Information
8190 W Deer Valley Rd # C100
Peoria, AZ 85382-2126
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.