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ComplaintsforPhoenix Power Window Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I sent a window regulator in for repair they received it on a Wednesday and told me it would go out Friday I text them Friday to see if it was shipped the owner ***** told me it didnt go out Friday but it would ship Saturday I text him Monday and he said it went out Monday I text him on Thursday he told me he had put the wrong address on it and that they would have to resend it I text him on Thursday and he told me he was at the post office right then and that he was shipping it I ask for a tracking number more than once but didnt get one I text him the next Wednesday and they finally shipped it and I did get a tracking number. When I received the window regulator it went up and down about 5 times and the jut quit workingBusiness response
06/23/2023
We fixed his regulator and sent it to him. during the process it took a little longer to get it back to him. Once we sent it to him. He had a hard time installing it back. During the process of HIM installing it back the regulator broke again. I offer him to send it back and we would fix it at no cost even shipping back to him. He declined to returned it. so i will not be refunding his money. If he wants to send it back ************** again. However if the regulator broke because of how it was installed he would have to pay a labor fee to fix it
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.