ComplaintsforArizona Lottery
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Complaint Details
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Initial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Hello, I have been a member of the "Azplayersclub" for about 5 years. I receive points for entering lottery tickets. Then I enter contests on the "Azplayersclub" website with the points I have from entering lottery tickets. On May 1, 2023 the "Azplayerclub" deducted ******* points from my account WITHOUT sending me any notification what so ever to my email address. I have contacted the "azplayersclub" through my email address and they said they did send me a notification. Then on June 1, 2023 they deducted ******* points also, without sending me any notification whatsoever to my email address. I am very very upset about this. They are lying to be and being dishonest. They have NOT send me any notification at all regarding this incident. I have been a very good customer and I have entered a substancial amount of tickets as to where I have over one million points in my account on the "azplayersclub" website. They claim that points expire in 13 months and thats why they took my points away from me. But I am very hurt and upset because they never sent me any notifications to my email address. I could of at least had a warning where I could have had time to enter these points for a contest on the" azplayersclub" website before they deducted my points from my account! Please help me regarding this concern. They are NOT answering my emails anymore and I am not happy about this.Initial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
see Attached document
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.