ComplaintsforConsolidated Mechanical Contractors Inc

• Initial Complaint

  02/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am selling my house and my nest was not recharging. The ** unit was fine, I just had to charge my thermostat every day so it didnt die. My home warranty sent these guys out to try and resolve the issue of my thermostat not staying charged. When they left, they said they were confident my unit was working but that I had to charge the thermostat to find out.A few hours later, I plug it in and it displays an error message Ive never seen. The thermostat is reading that there is no power to my ** unit at all. I call the company back and they theyve sent out a message and someone will get back with me, not informing me of any timeframe this can be fixed. I get a call this morning from this guy with a too bad so sad attitude that said theyre going to charge me an extra 150$ to come out before Monday for an emergency fee. Knowing full well that this is his guys fault. Because my unit was fine before they messed with it, my thermostat just wasnt charging itself.I have 5 kids all under the age of 10. It was ***************************************************************************** storage. I do not want my children to suffer another night. I just want this fixed.

  

  Business response

  02/14/2022

  HOME WAS EQUIPPED WITH A NEST THERMOSTAT AND JUNIOR TECH WAS NOT FAMILIAR WITH ITS PROGRAMMING.

  A SENIOR TECH WENT OUT ON SUNDAY, FEBRUARY 6 AND CORRECTED PROBLEM OF "OWNER INSTALLED" THERMOSTAT SO THAT IT WOULD OPERATE PROPERLY.

• Initial Complaint

  09/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  CMI installed my new AC unit on ****. I purchased a more expensive unit because their salesman said that unit qualified for the Cool Cash Rebate program with my electric company (SRP). He told me the company would submit the rebate paperwork and I could expect my rebate in **** weeks. The install was 8 weeks & CMI has not submitted the paperwork. This is on top of a leak that was caused by their negligence while installing my unit. The issue with the leak was resolved after several interactions with them & working with my home owner's insurance but I continue to get the run around when I contact them about my rebate paperwork being submitted. They continually tell me different people will get it submitted but no one has. My most recent attempts occurred on 9.2 (phone call) and 9.7 (email), neither have been responded to. I would like for them to submit my paperwork, pay me the $ I would have received from the rebate, or send me the paperwork so I can meet the submission deadline.

  

  Business response

  09/21/2021

  When our marketing person visited her home to quote a new system, the outdoor condensing unit was a "cooling only" unit used on a gas furnace and coil. He quoted a **** **** system that qualified a utility rebate.

  When the installers went to install the gas furnace, it had been replaced by an electric furnace.  The only electric unit today is a "heat pump" so, pressured by the 110+ heat wave we were authorized to install the heat pump.  The **** rating of the heat pump is only ****, that does not qualify for a rebate.

  The only other choice was to pack up and leave the job with no air conditioning. . .not very humane on a 110 degree day.

  I'm so sorry someone prior to us removed the gas furnace system.

   

  Customer response

  09/22/2021

  This change in the installed system was NEVER discussed with me. I was not informed of this change at the time of installation, the numerous times I called and was told the rebate documents would be submitted, or when I emailed to follow up them.

  
  Moreover,I was still was charged the exact same price for the unit I initially was told would be installed and agreed to based on it being eligible for the *** Cool Cash Rebate. 

  
  I would not have agreed to the extra cost for the unit if I knew I was not going to not receive the $375 I was told I would receive in a rebate. Also, your company was in absolutely no rush to install the new unit when I let your salesman **** know my a/c was out AGAIN three days before my scheduled installed date. Nothing was done to get the job completed sooner as you all were not concerned with the temperatures I was dealing with in my home. The fact the temperatures dropped drastically due to rain the morning of my install (7/23) further proves the weather did not influence you all installing a unit I did not agree to. You had already left me in a home that reached over 100 degrees for multiple days and the high was only 83 degrees when the day the unit was installed.

  

  Business response

  10/04/2021

  A check for $325.00 will be mailed if this will satisfy the complaint.  You should know that the high efficiency heat pump we installed cost our company $788.00 more than the gas furnace system we had priced. I can see in retrospect, we should have not gone ahead with this job.

  Customer response

  10/14/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  

  Regards,
  
  

  *********************************
  
   

  
  

  Customer response

  11/08/2021

  Hello,
  
  I accepted Consolidated Mechanical Contractors Inc's purposed resolution of sending me a $375 check on ***** but I have not received the check or any type of correspondence from the business since you all closed my complaint on that same day. 
  
  
  Thanks so much. 
  
  *****************************

• Initial Complaint

  08/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 22nd my window of service was between 11 - 3 pm for the fixing of an air conditioner. On the 22nd I called twice and spoke to **** in the morning to pay for the freon and then I called back around 2 in the afternoon to see if I could get an ETA on the technician as I had someone there waiting and was told that I was the next job and he was still tied up at the current one. At 3:17 I called again and asked when he would be at the property and was informed that someone should have called me that morning as the belt that they picked up was the wrong one so the service request was cancelled. Because of the policy that someone over 18 has to be there I hired a task rabbit to wait which I could have cancelled if someone had told me in the morning like they were supposed to. I am looking to get reimbursed for the hours that I paid the ****** to wait.

  

  Business response

  09/02/2021

  The limited file on this service call does not mention anything about a belt. Our industry as well as the entire construction and service industry is suffering from parts and unit shortages.  If there was in fact some wrong part that needed to be exchanged, that is what the world is living with these days.

  It is not my responsibility to pay for house sitters with scheduling so much more difficult than it has been for the past fifty years.

  Please dismiss this case.

   

  ***************************, President

  Customer response

  09/02/2021

  On the August 14 when the issue was diagnosed the technician told me the part that needed to be replaced was a belt and what the belt did. Your technician giving me the wrong information is not the issue at hand. 

  The problem is I spoke to **** the morning of the service (August 22)  to pay for the freon and again in the afternoon.  At the call after 2pm **** told me the technician was at the appointment before mine and he was a little caught up so he would get there after 3pm but he would be on his way to me.  This proved to be a  lie. When I called a third time I was told the technician was never coming because the part that was picked up that morning was the wrong one and I should have been informed that the service was cancelled.

   

  The shortages that you mentioned is irrelevant and has nothing to do with your employees not letting me know my service was cancelled.  There was no scheduling difficulty either that in this case seeing I was scheduled for August 22 11-3pm with no issue.  

  I would not have had to pay someone to wait if your employee had let me know there was no service and there was numerous occasions they could have told me seeing that I called multiple times that day.  

  If I was informed like I was suppose to then I could have cancelled the person waiting but that did not happen so it is only right to reimburse for what could have been avoided.

  

  Business response

  09/03/2021

  Does the air conditioning work?

  Customer response

  09/20/2021

  What does that have to do with your companies practices and an angry customer?

  How can you fix an ac when you picked up the wrong part?

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩