Business ProfileforPenguin Air Plumbing & Electrical

Finally got around to scheduling the plumbing inspection 3/11 when the tech showed up he told me everything that he was going to look and this would also included a water heater flush.After the inspection was complete, he let me know that one of the toilets would need a phalanges replacement, which we agreed to do because he was already here. I was told the price, I thought was rather high, but was told I'd be receiving a copy of the invoice and a copy of the inspection report.After over 3 weeks of not receiving either. I decided to reach out by email and was provided a copy of the invoice for the service on 4/3. I immediately had a question regarding why I was being charged for labor x2. After getting a quick response that that would be looked into. I had to reach back out on 4/15, almost 2 weeks later because I still hadn't received a response. Her reply was that it was two hours worth of labor. I questioned this and provided the reason he was at my house in the first place, which was an annual inspection as part of my contract that was free of charge and should not have been billed for 2x 273.90 I agreed that an hour of labor should be billed, even though the service was not that long I get having set prices by the hour. I asked that this be reviewed and provided timestamps.Here we are 4/26, and still no response from the company.