Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Sun State Refrigeration and Appliance Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSun State Refrigeration and Appliance Inc

            Air Conditioning Contractors
            BBB accredited business

            Contact Information

            2602 E. Acoma Drive

            Phoenix, AZ 85032-4931

            Visit Website
            Email this Business
            (602) 867-9480

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            5/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/9/2012

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers HVAC service, repair, and installation.

            Products & Services

            All Products relating to HVAC, All products relating to HVAC

            Business Details

            Location of This Business
            2602 E. Acoma Drive, Phoenix, AZ 85032-4931
            Email this Business
            BBB File Opened:
            8/17/1995
            Years in Business:
            44
            Business Started:
            10/1/1979
            Business Incorporated:
            11/28/1989
            Accredited Since:
            4/9/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • SunStateHVAC
            • Sun State Refrigeration
            • Sun State Refrigeration & Appliance, Inc.
            Business Management
            • Ms. Dorena K Gresin, Vice President
            • Mr. Mark Gresin, President
            Contact Information

            Principal

            • Ms. Dorena K Gresin, Vice President
            • Mr. Mark Gresin, President

            Customer Contact

            • Mr. Mark Gresin, President
            Additional Contact Information

            Fax Numbers

            • (602) 971-7550
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Had a home warranty claim and asked for a call to let us know when theyre on our way since we had errands around the area to run. We got a call at ****pm that we did miss, but to tell us the tech was on the way. At 132pm we got a notification that the tech rang our doorbell. As were calling the tech back, he is standing there at our porch ignoring our calls. We called close to 10 times because we did not want to miss the tech as we were only 10 minutes away from the house. We even texted the number. all calls and texts were ignored and never returned.We have 5 kids and our AC unit is completely down. So naturally, we call the office 4 or 5 times over the next 2 hours and finally someone decides to answer the phone. She basically argues with me and tells me she will try to send someone right out or we may have to reschedule. Something that couldve been prevented if they had a higher standard of service and professionalism.its been 24 hours and theyre refusing to pick up any calls or texts since the last communication. Were not rescheduled and have no idea whats going on. I honestly have no idea what to do.
            Read More

            Customer Reviews

            14 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Clarissa E

            05/16/2024

            Originally, I was going through ****** and Sons and was told I needed a new unit and they offered me their unit( s) in exchange for an arm and a leg- thats what it felt like with the cost of it. I decided to go through my insurance and they reached out to Sun State Refrigeration. Once their technician got to my house I was anticipating for him to tell me what I had already heard, that I need a new unit. Nope. To my surprise *** the bad-ass-tech told me he can fix it. He explained the issue, showed me the issue and offered a resolution. True to his word, he fixed it. He also helped me fix a problem I had with my water-hose. Not only did he fix my AC he fixed my water-hose too. He was honest, knowledgeable and taught me a lot too. He was also very considerate, clean, and listened to my concerns and provided reassurance. I typically feel uneasy when technicians are at my house but he has good energy to him and is nice. Thank you *** for being honest and providing resolution and ease to a stressful situation.Also, thank you for fixing my water hose. Me and my dog are living comfortably and happy with our fixed AC

            Sun State Refrigeration and Appliance Inc Response

            05/17/2024

            ********, We, and ***, appreciate your very kind words. As a family owned and operated business we understand the concerns of our customers. We will always follow our motto "Where Honesty Rules". Thank you again.
            Read 13 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.