ComplaintsforThe Union on 28th Apartments
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My complaint is this apartment complex since I have lived here has shut off the water almost every month with no explanation. We need water to bathe, cook, and drink. We are never reimbursed for the loss and have had to leave to premise to shower or drink elsewhere. No explanation for this happening on regular basis. The owner just says "sorry" the staff in office is rude and not helpful.Initial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
First of all its hard to get in contact with the office. The phone always rings and allows you to leave a voicemail that they never return. Laundry room is horrendous and sometimes you have to go through the WINDOW because the *** wont work.Cant even use the swimming pool in my 10 months of living here. They also have a bug problem that they dont care to resolve. They did their semi annual inspection of the apartments which was fine. But when they inspected my apartment, for whatever reason, they decided to leave ***S in my UNLOCKED apartment door to allow anyone to enter my apartment. They left my home unlocked until I returned home 5 hours later. Thankfully, I have a security in my home and I know when the doors have been opened and close. This happened last Tuesday may 3rd, I called the office and left a voicemail Wednesday to voice my concern. Called again Thursday and Friday with no answer. Due to my work hours I was unable to go into the leasing office until Friday evening. When i went to return the keys to the leasing office the woman advised me the property manager would be made aware and call me. She essentially blamed the maintenance team. I did not get a call back, even when I went back Monday afternoon into the office to advise I have not received a phone call. Its now been a week and I havent heard back. Im livid and was already not renewing the lease and cannot wait for the day I move out!They play with your safety and then do not even care enough to address the concerns of their poorly executed team. Absolutely the WORST complex ever. I blame the maintenance team AND the property manager for not doing their due diligence. How do you FORGET A WHOLE SET OF ***S? The apartment number on the keys isnt even mine. I finally got a hold of corporate who only offered to change my locks?? Why am I being forced to stay in a complex that doesnt care about my safety. They will not even allow me to break my lease.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.