ComplaintsforFrank's Appliance Repair
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Complaint Details
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Initial Complaint
06/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My brother call him for a For a diagnostic and a repair on a front load in **************** washer. Our washer wasnt draining any water so I figured it was the draining pump and we spoke to him as he arrived as well and tell him what the ideal problem with be. We told him we know that you would still need to do diagnostics so we will still pay for that. So we let him do his thing with the machine. He agreed it was the draining pump my brother was still home as well and he let him know so he never leave to get the part and is fixing on our machine. Lets my brother know he is finish so we didnt think nothing of it coming from a man of 25 years experience. So when we first tried to use the machine it started leaking also at the bottom where he took the plate off it is not properly place back on and it is not flush with the machine. So my brother reached out to him again he kept delaying saying he would come out then does to try and repair the leak which he didnt fix that as well. My brother tested a load to see if he fix it and still it leaked. Now It has been 2 1/2 weeks weve called multiple times we did no threatening of no sort which he applied that one of us did and I run a business so I wouldnt do nothing of such. I just wish this man could give us our refund so we can actually go get a machine that works instead of hiring someone that does not know what he is doing or just giving people the runaround this might not have been a easy job for him but what he did was wrong because I know the price of the pump for my actual machine and he just came out with a price out of the air just to make some money and now its been two weeks since hes been doing this wrong and not answering calls and if he does hes giving us the runaround and excuses he. Continue to feed excuses to my brother and I.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.