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ComplaintsforDezert Detail
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Complaint Details
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Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $600 via PayPal for ***** to Ceramic coat my vehicle. When ***** came to work on my vehicle, we discovered a vehicle defect preventing the work from being done. He said get it fixed and he would come back out, of which I did. When I followed with with ***** after having resolved the issue, he either didn't respond at all to calls or texts, or would lead me to believe he was coming back, and then disappear again. It has now been almost a year of me trying to either get him to do the work or refund me, of which he said he would do if schedules didn't align. I have reached my limit with being patient and have now asked for a refund, as I don't want this to drag on any longer. He has since said we would refund me the charge, minus a fee for a car wash, which I had never been told ever before, and has also directed me to another business to follow up, of which did not take my payment, but do supply him with cleaning products. I consistently get the run-around and need my $$.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.