Business ProfileforHi Tech Car Care

AVOID HI-TECH AT ALL COSTS!Hi-Tech was in possession of my vehicle for nearly 3 weeks for what should have been a straight-forward repair, but instead turned it into an absolute nightmare. They continuously lied to me about the status of my vehicle-- each day it was a different story: they broke something, the wrong part was sent, they need to order a specialized tool, etc.; all the while I am paying exorbitant amounts in rental car fees and my vehicle was not any closer to being drivable. They ended up driving my vehicle (with an improperly placed timing chain/engine light on, risking complete engine failure) to my manufacturer's service center and subsequently abandoning it there because they could not properly diagnose why the engine was rattling (even though even a quick ****** search will prove it's an issue with the timing belt, which they did not tighten enough due not having the proper tool do so). I was then forced to pay substantially more for the job due to all the "repairs" made by Hi-Tech having to be completely redone and parts replaced (which they submitted a warranty refund request for?). Meanwhile, **** and *** had the audacity to harass and scold me, as well as the service department at my dealership for providing me updates on MY vehicle. Not once have I received an apology or even an ounce of remorse for the absolute waste of time, resources, and sanity this business caused me. They have zero business working on luxury vehicles (or perhaps any) because they do not back the knowledge or expertise to do so. It would have saved me a lot of time/money if they would have been honest from the beginning that this kind of repair is out of their scope of practice. Perhaps fine for an oil change-- but anything more than that they simply cannot handle.

Our warranty is 3 years, ****** miles (BTW * Their warranty is 12months.) You chose not to exercise it with us or utilize our warranty with an alternative facility, instead you chose legal counsel. You said, I will have to move forward with my legal counsel. Your mom said, It's fine. I will get our attorney involved.Did counsel suggest you bait us with multiple libelous public posts? We will not play that game.When this is resolved we will post a comprehensive reply.