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Complaint Details
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Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company sold us a used engine and installed in Vehicle. Vehicle has been smoking since pick up in August, and keep getting told to drive it. Took to another company for steering problem repair . Only to find out vehicle is runny on 3 cylinders. They keep saying as long as not over heating but keeps refusing to look at car and repair. Completely refusing to give me info on where engine came from!!! Why? Prefer money back and to get fixed elsewhere!Business response
03/28/2022
HI THIS FROM ********************************* REGARDING COMPLAIN#******** WE DO WANT TO HELP OUR CUSTOMER LIKE WE DO IT TO EVERYONE ELSE BUT SHE REFUSE TO BRING THE *** FOR DIAG ALSO YES WE TOLD HER IF ENGINE IS NO GOOD WILL BE UNDER WARRANTY UNLESS IS OVER HEATED WILL NOT BE COVER UNDER WARRANTY. THANK YOUCustomer response
03/28/2022
They have had her drive car since they installed engine, it has smoked since she received car back from them in August. They said NOT to leave car , as it would not be looked at over weekend.They are also claiming that motor mounts were in tact when they installed engine, and that some how she broke all motor mounts driving around ***!!!! Then said she refused services! They can't a or won't produce paperwork on engine and I truly believe engine came from junkyard... They are trying to get her to drive it until it over heats so can refuse fixingit!
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Contact Information
2220 W Camelback Rd
Phoenix, AZ 85015-3445
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.