Customer ReviewsforTitan Alarm Inc.

They offered us a scam rebate program that sounded too good to be true. Apparently it was. They would not honor it. ****** learned. If it sounds too good to be true it probably is.

Hi ******,Thank you for your feedback. We are genuinely sorry to hear about your experience with the rebate program. This is not a standard practice for us, and we want to get to the bottom of this situation.Could you please provide more details on who offered you the rebate and what it was for? We are committed to making this right and ensuring such issues do not occur in the future.You can reach me directly at ********************* or via email at ********************************* We appreciate your patience and look forward to resolving this matter.Best ***************************** ******************************************************

We are a NON-******************* and we had terminated our contract with Titan Alarms back in September of 2015 as we have confirmation with Titan Alarms of termination. Nonetheless, Titan has been charging us services a monthly service, since 2015; in addition to this, we sold the property back in May of 2022. Titan says they have been providing services to us, but how is this, if the company has been abandoned and closed off. This company has factiously been charging us for a Business that has been closed for 2 years and 7 Months. The Business does not belong to us. THIS IS ILLEGAL TO FALSLY CHARGE US EVEN THOUGH THE CONTRACT WAS TERMINATED BY TITAN'S SUPERVISOR SINCE 2015. If you are thinking about signing on with Titan Alarms, I would strongly urge you to think twice about it, otherwise you could be held hostage as we were and end up paying several thousands of dollars against your will and have to spend your time taking them to court to get your money back. IT'S NOT WORTH IT! I would post below a 1-star Review, if offered.

Dear *******,I hope this message finds you well. My name is *********************, and I am the new **************** Manager at ****************************** I would like to express our sincere apologies for any inconvenience or confusion you have experienced regarding your account.Firstly, I would like to thank you for bringing this matter to our attention. Your concerns are of the utmost importance to us, and we are committed to resolving this issue promptly.To assist you further, could you please provide us with the details of the account under which these charges have been incurred? This information will allow us to review your case thoroughly and work towards a fair and satisfactory resolution.I want to assure you that we take these matters very seriously, and it is our goal to ensure that every customer has a positive experience with ****************************** We understand the importance of addressing your concerns and finding a solution that works for both parties.Once we have the necessary information, we will investigate the charges and the termination status of your account dating back to 2015. Our objective is to reach a resolution that is fair and aligns with the terms of our agreement.Thank you for your patience and cooperation in this matter. We are committed to working together with you to ensure a satisfactory outcome. Feel free to email me at ******************************** Best regards,**** **************** Manager ********************** & Fire

Dear *************,I hope this message finds you well. I am reaching out to follow up on our previous communication regarding the concerns you raised about your ***************************** account.We understand that your time is valuable, and we sincerely apologize if there was any inconvenience caused. We are committed to addressing and resolving the issues you brought to our attention to ensure your satisfaction.To move forward with the resolution process, we kindly request you to provide the details of the account under which these charges have been incurred. This information is crucial for us to conduct a thorough review and work towards a fair and equitable resolution.Please be assured that your concerns are being taken seriously, and our goal is to find a solution that meets your expectations. We value your feedback, and your cooperation in this matter is greatly appreciated.If you have already provided the necessary information, we apologize for any oversight, and kindly ask you to confirm the details or share any additional information that *** aid in our investigation.Our aim is to make this right for you, and we are here to assist you every step of the way. Thank you for your understanding and cooperation.Best regards,**** ******************************************************

Dont use Titan Alarm. We have a $0 deductible service plan to fix their equipment and they wont honor it. We have been working with ******, who cited our service plan was only for wear and tear; she was going to help us as we arelong standing customers. Cant get this escalated to a manager as we were told he is on PTO (is there someone above him that can help?). Was also told the technician would let us know the cost of our services before he started work. Tech came and completed work, then told us it will be $200 service fee for the trip they made. ****** and Titan knew we were not open to paying that as it should be covered under our service plan. ****** and Titan also knew we would cancel our services if they planned on charging the $200. They still sent the tech out knowing this and had him do the work. Theyre a shady business that wont hold up their end of the deal. Beware! Before you do business with this company. Integrity is a big deal to us; Titan has seriously missed the *****

Good ******************, We wanted to say thank you for your recent Yelp Review and we are so happy that we were able to turn this negative situation into a positive! We appreciate and value you as a ***************************** customer! Thank you for all of your valuable feedback! Please feel free to reach out for any future needs!

This issue has been resolved with the customer. Thank you!