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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is a request for assistance from DIFI for the delay and mishandling of my insurance claim with ************************* I called in an insurance claim on 12/12/23 with Safeco through their call center on 12/29/23 (New Years weekend). Safeco/Liberty Mutual Insurance Company, Service Master and their restoration/packout affiliates. My house still sits gutted since 12/29/23!Please note that original claim# ********* was initiated under Liberty Mutual by call center in error, and reassigned by Safeco as ********* but took months and resulted in Service Master gutting the house and removing ALL contents in house, garageand we found Service Master inside both my sheds for no reason. Therefore we filed multiple claims with police on Service Master for suspected criminal activity beginning with asking that ************************* be banned from home due to theft that transpired when he went thru the home early during the day on 12/29/23 (as reported by ******************* at ************). Please note that Service master owner assured that ****** would have nothing to do with my Prescott Valley property with plumber, **************** and ************************* present as witnesses at about 3pm on 12/29/23. The Liberty Mutual/Safeco call center recommended to ************, **************** and the plumber to contact and schedule water extraction til insurance approvals were received. The owner of Service Master stopped at the home about 4p and assured **************** would not return, gave his word that he would be supplying all quotes and approvals before anyone entered or touched the house. This is not what transpired.Initial Complaint
08/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Description uploaded to complaint.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
August 2nd 2004 I drove to ************ Arizona 208 mi from my home and 3 hours away to work with *************************************** owner of prime ****************** license number ******. He called me up requesting that if I had the time to go help him on the Bank of America job at ********************************************************************************** *****. Myself and another gentleman that helps me do concrete work went out to help them on Friday we did all the layout and saw cut for the demo was 165 lineal feet. The following day August 3rd I hooked my bobcat and hydro Hammer up and started the process as demolition. Filled up seven Roll Off Dumpsters. Doing this time we completed all the demo and we were supposed to go back Sunday the 4th of August but due to rain we came back home to *******. I reached out to *************************************** from Prime construction about payment of $4,780.00 He has declined to answer the phone or respond since we've arrived back in town. I had to pay the two gentlemen they came out to help me out of pocket. It is surprising that ******************************* has become extremely busy to raise not answering phone calls and sending texts that he's working. Prior to going to ************ meeting with him he will respond 10 times a day getting the job ready and materials and tools to take out there. But when it comes to payment he has refused to contact me or make any arrangements to pay me for the work that was rendered in ************ Arizona. I had to pay my own meals gas to and from. Prime Construction is one of the worst companies to ever work for if you see the reviews I'm Better Business Bureau and the complaints at Arizona registers of contractor. You can see why. I've been in this industry for 42 years and I've never had any problems such as this. Just wanting to get paid for the services and work that was rendered out in ************ arizona.Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2008 Dodge Ram from Drive Now on 4/2/2024 location **********************************. A couple of days later a strange noise started from the tires like a grinding sound following with the motor light going on then the air conditioner making a strange sound. I phoned True Fix and spoke to ***** the person in charge he told me to drop off my truck on 4/17/2024 which I did at 8:00 am and at this point and time I still don't have it. I spoke to the finance company they advised that Drive Now should be offering me a loaner. I haven't been able to work, that was the whole purpose of me purchasing this truck to take me from point A to point B and it hasn't happened. I put ***** dollars down and ****** bi-weekly for a vehicle I don't have, they do!...I keep asking them when will they have it ready and I receive no response from them at all!!!Initial Complaint
01/29/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On January 17 **** I sign a contract with ******** way. I gave them ****** for a deposited. They quate me $2187.50 for the move. My move #*******. When the driver arrived on January 24 the driver wanted ****** for the move I had to cancel. I would like my deposit back because I had no choice but to cancel.Initial Complaint
11/07/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Date of transaction: 11/03/23 Amount I paid Business: $696.00 Bridge Properties hired a 3rd party to handle fiscal transactions whereby a Tenant as myself is allowed to post their monthly rent payment on the 3rd party website and whereby all transactions can be made equally without hardship in good faith toward the property owner as well as the tenant as long as the tenant has sufficient funds to pay on the 3rd party online automated system & while doing so, in a timely manner provided the 3rd party website does not experience any unforseen electronic Anomalies that either occur once or repeatedly during any online system electronic transaction and as Consequence the unfortunate case that such has taken place to no fault of the renter the landlord as well as the third party must act as equally Diligent to resolve the issue adequately, investigating the inpropriaty to fairly determine which party may be at fault.In my particular case, I fully complied in good faith to pay my November 2023 rent Online on the 3rd party website on11/03/23. But do to pervasive website repeated ********** had available sufficient funds was forced to retry for hours to not only pay my rent, but to pay on time as well. Due to website system error & to no fault of my own ultimately I was wrongfully denied the tenant equal right to pay my November rent, nor on time whereby I was forced to pay my rent the following morning as soon as the leasing office opened. Only to be told 2 days later because 12 other tenants were able to pay rent that day without website third party failure that I would unjustly be charged a one day late fee of $75 as if ******'s website has become history's first virtually flawless online service and somehow due to this technological breakthrough there would be no investigation as to whether or not this was the case of 3rd party failure. The property staff therefore refuses to act In Good Faith to Properly Resolve the afore mentioned matter now ongoingly at hand.Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 3rd 2023 I found the Mortuary where my brother was in care of as he passed away on July 19th. I Contacted them my dad paid for cremation and death certificates on that day. Every week for 3 weeks I called only to get different responses as to when his ashes and death certificate will be ready. Each time I called I never received a straight answer. Every time I called I was told I will receive a call back... I never once received a call back. I called on a Wednesday August 23rd and was told the death certificates are not there yet and as soon as the Mortuary receives them I was assured I will get a call back. My father also called that same day and they told him to go get the death certificate ourselves to speed up the process. So we did that we drove an hour and a half south paid 20$ yet we already paid 100$ for 5 death certificates. So we took the death certificate to the Mortuary.. only to find out that Mortuary already had the 5 death certificates. Took them 15 minutes for the Mortuary to give me my brother's ashes. This Mortuary is not professional not kind. I and my family feel that they who works at the Mortuary does not care and because the nature of my brothers death , I feel they just pushed him to the side. If my dad and I didn't go there with a purchased death certificate, we would have waited for weeks to come. These people do not care and are lazy..I do not wish this for anyone it's hard and sad enough that my little brother passed away in a manor thats not "normal" as he was brought there as a transient. Well he has family and I don't appreciate the way this Mortuary handles their business. The way I had to deal with this Mortuary and their staff is wrong. They should never treat their customers/families like that. I want people to be aware.its ***************** in ******* Arizona so this doesn't happen to any other families.Initial Complaint
08/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Applied for a loan with ************ for ******** on August 18t 2023. Was told after a few hours I qualified for the loan. He said it would be deposited today in my account. His name ************************* ************. ********************* ************ He added money to my account for me to go puchase ****** in cards to cover the cost of goverment dues. As of today when I said no. They put an amount in my account this morning. August 23, **** then they ceased my whole account I had a -negitive 4'****** . *** been threatened and told ** going to court and to jail. I contacted ************ fraud department. They made a report and said its called an Advance Fee Scam. They are still threatening me. I have texts and phone calls today I can prove. They locked the whole account. I want my 2 ****** back plus I shouldnt have to pay this 4, ******. They need to go to jail for what they ate doing. I will comply to any and all requests you needInitial Complaint
03/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
*** cable I used there website to cancel service like I was asked to do with a chat representative after almost 30 minutes they said that my service was canceled and to wait for a box in the mail to return there equipment after almost a month I called today and they never canceled my service I feel like there doing little tricks to squeeze the most they can out of consumers I had been with this company for over 15 years and finally fed up 120 a month for internet is a lot so I went with a different carrrier so I feel that I should not have to pay so much and they should pro rate from the time I canceled thank you I just dont want them to do this to other people thank uInitial Complaint
03/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a round trip plane ticket for **************** which I normally fly (at least twice a month). I was told that they had to cancel due to weather. I drove to my location to see plenty of other planes leaving and arriving just fine. I even asked the agents there if it was true and they said no. The company refuses to give me a refund as it was due to the weather which simply isnt true. They used this excuse knowing its the only one they dont have to pay for.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1422 N 44th St
Phoenix, AZ 85008
Customer Complaints Summary
16 total complaints in the last 3 years.
7 complaints closed in the last 12 months.