ComplaintsforLuxury Motorsports

• Initial Complaint

  05/17/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a 6 year extended warranty through them. I sold the car after 3 years. I applied for a refund from Freedom Warranty, which they processed, but they send the check to the dealership. This occured in March. Repeated attempts to contact the dealer are going unanswered. I just want my refund which is in excess of $1,000.

• Initial Complaint

  01/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  False advertising, vehicle price misrepresentation, consumer fraud.

  Business response

  01/29/2024

  The price advertised does not always include aftermarket equipment and that is discussed at time of purchase.  The vehicle you purchased had a lift kit and aftermarket wheels and tires as you displayed in the ad you attached.

  I remember the vehicle well and just as we did after you purchased the vehicle we will try to help in the future.

  Please see our standard advertising discloser below.
  

  Always a great Value for our Price. We know of most listed competitive vehicles and our vehicles are Priced to Sell. Please Visit www.LuxuryMotorsports.us or www.azLMS.com for many more Photo's .. Low Overhead = Best Prices on the Highest Quality Used Cars .. Luxury Motorsports offers a No Hassle, Easy and Enjoyable way to purchase your next vehicle. Stop by and see how easy we make it. Luxury Motorsports is here to service all of your automotive needs no matter where you are located: **********, ****, ********, Peoria, ***************, Surprise, *********, ********, ********* **************, *****, Sun City, ***********, *******, ********, Anthem, Verrado and *******! Listed prices may or may not include after-market Wheels and Tire. Prep and delivery fees vary and are not included in price. Please ask for details. (PLEASE Read - PLEASE Call - PLEASE Confirm) We make every attempt to remove advertised cars as they sell. Please confirm availability by phone or email before you visit us so as not to be disappointed when you arrive. Thank You! Although Luxury Motorsports attempts to ensure the accuracy of the equipment and options listed with each vehicle, Luxury Motorsports is not responsible for any typographical errors. DEALER makes no representations, expressed or implied, to any actual or prospective purchaser or owner of this vehicle as to the existence, ownership, accuracy, description or condition of the listed vehicle's equipment, accessories, price, specials or any warranties.

   

  Thank you,

  Rico

  Customer response

  01/30/2024

  That is absolutely ridiculous, even though the vehicle indeed did have a lift kit and after market wheels that absolutely doesnt not give you the right to falsely advertise the vehicle price and bring customers to think they are purchasing for a price and then selling it in the contract for a different price, you need to add any dealer fees or add ons to the price of the vehicle under where it says Accessories no where in the sales contract does it show a break down of the accessories added and extra charges that you are claiming were charged, all it shows is a advertised price online then a inflated vehicle sales price, no add ons were disclosed or mentioned to me besides this isnt a new vehicle for you to charge extra fees for something thats already included on the vehicle to begin with and if you so do want to charge extra you need to make your customers aware they are being charged extra because that indeed is false advertising, It was clear to me that I was purchasing the vehicle for the advertised price online and nothing else was mentioned to me about a extra add on nor would I have agreed to purchase it for almost four thousand dollars over the advertised price if I knew you were adding on fees to a used vehicle, please be fair with your customers and do the right thing. 

  Business response

  01/30/2024

  We always do the right think.  Just as we lent you a vehicle for almost 3 weeks during the service contract repairs.  We did not have to do that but we did because we always try to take care and do right by our customers.

  As far as the purchase goes you had to be must have discused the pricing and were aware of the price because you sighned paperwork.  We do not and have not played games with our customers and that is what puts us aside many other dealerships.

  I know my employees went over all this and sorry for your complaint.

   

  Thanks,

  Rico

  Customer response

  02/03/2024

  Sir,

  The Internet price is what I was told I was being sold the vehicle for, I trusted your employees which was a mistake and didnt thoroughly read every single thing written on all 16 of the papers i signed which I admit I know was my mistake on my end for trusting them but I am glad this will be posted on BBBs website in hopes that other customers will see this and not make the same mistake I made, 

  The rental was appreciated but after the vehicle you sold MOTOR BLEW less than 500 miles after purchase & you refused to return it that would be the right thing to do and MY EXTENDED WARRANTY I PURCHASED PAYS FOR REPAIRS & LOANER COVERAGE so Im sure you were reimbursed even after *********** shop repaired the faulty vehicle you sold me I still experienced check engine lights and shaking so I now take it to Midway Chevrolet and its covered under my Extended Warranty and they always accommodate me with a loaner vehicle after the diagnostic, this is exactly why your business is now closed down & large dealerships are what strive & last because there is a right and wrong way to do business and you are not doing it the right way,  
  

  I know thats why you dont care to refund or correct your mistakes but I will be perusing this further through the court systems and you will be hearing from my attorney and we can let the Judge decide whos right since we cant come to an agreement, I appreciate your response, Best of luck to you. 

   

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I will like to formally make a complaint about a transaction I did with Luxury motorsport. I showed interest in a G-Wagon AMG 63 luxury SUV on their website and I started discussing payment terms, discounts, and payment modes. We consented to the following:1. That the buyer(Myself) should deposit at least $5,000 so they can take the car off the floor to avoid any further offers from anyone.2. That the payment will be made in 3 batches as agreed within the short period due to volume of transfer. We tried the initial $5,000 charge on my card but my bank *********** did not authorize the amount and I immediately used my other bank to do an initial deposit of $70,000, representing 70% of the entire transaction and the payment was confirmed received by Luxury motorsport . The $70K down payment was made on the 23rd of February 2023 and Luxury motorsport confirmed receipt on 25th Feb 2023. On the 24th of Feb 2023, my husband did further checks on the car history and realized it was an Auction car with reported issues and damage, we immediately reached out to Luxury Sport and provided the proof, we were surprised that they never told us all this history and hid it on their report, we requested for a refund and they did everything possible not to return the money even though they had earlier promised to refund the money on an email to me , the manager (********) refused to approve the funds, we then asked him to do an health check on the car and show us a report, we got the report on the 26th Feb and agreed to proceed with the sales. On the morning of 27th Feb, While I was working with my bank to transfer the balance of $29,000, I received an email on the 27th Feb from Luxury motorsport that they have received an offer from another buyer and will like to refund my money, I got furious and reminded them on the terms of our contract which has been violated but they were so adamant on not honoring our agreement. I had no choice and ask that my balance of $70,000 be refunded at their request, it's been 3 days now and they are yet to wire my funds, they keep promising to send the money but they come up with flimsy excuses every now and then. I made them understand I had seen another car with a different car company and I'm given few days to make the payment, now I am at the risk of losing the other car and I'm traumatized. Luxury motorSport cars has not been fair in their business transaction and do not have the right business ethics and empathy, I am at loss as to why they have no feelings for their customers. This is beyond my imagination and I think they are being dubious. I have no more patience hence my escalating this to BBB for resolution and to let people be careful in their dealings with Luxury motorsports.

  Business response

  03/03/2023

  Refund has been made.

  Customer response

  03/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  09/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2017 suburban and the transmission went out. Haven't even had it for a month. Called and they won't do anything about it.

  Business response

  03/17/2023

  We tried to help customer but they never came in.  Always here to help.

   

  Thanks,

  Rico

  Customer response

  03/17/2023

  They never offered any solution to help resole the complaint.They never contacted me regarding the transmission or offered any solution. I had to constantly contact them to just get the second pair of keys that they promised. After about a month of calling they finally gave me a second set of keys. I was never contacted by anyone i always had to call them. When I mentioned the transmission going out less than a month of owning the car they basically said it wasn't their problem. I hadn't even made my first payment on it. The cost to fix the transmission was around ***** dollars not including the amount to tow it to the repair shop. Once again they did nothing to help or find a solution, I was never contacted by anyone.

  Business response

  04/06/2023

  I am sure we responded and offered help.  Regardless we always take care of our customers.  I am willing to inspect the vehicle and offer an internal rate on any further word nessasary.

   

  Please let us know how we can help.

   

  ***********************- Owner

  Customer response

  04/06/2023

  As stated in the previous response the transmission was fixed and cost around **** dollars not including the cost of the tow from ******* ** to Peoria az. I would like to be reimbursed for the cost of the repair i can provide a receipt showing the cost of the repair. It would be unrealistic of me to wait for a response from the dealership thru the BBB as I have two small children and live in ******* **. After the initial cost of purchasing the car from what I thought was a reliable dealership and not even making the first payment and then having to pay another **** to have the car repair is unbelievable. There was no help from the dealership until now. As stated above i would like to have the cost of the repair to be reimbursed.

  Business response

  04/09/2023

  Unfortunatly the Implied warranty of used vehicle is 15 days and 500 miles.  We offer extended warranties to all our customers ******* for this reason, this customer denied that purchase.. 

   

  The transmission was good when we sold it and for what ever reason it had problems later down the road.  

   

  I will offer a $2000 trade in credit if the customer wants to get another vehicle.

   

  Rico - Owner

• Initial Complaint

  08/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They advertise a specific price a sales price of the car then when you arrive they add on 4 k and claim it's for advertising and bank fees but when you see the contract it's put on the sales price . I specifically asked what the fees are before I drove 2hours to see the car they never said bank fee or advertising fee of four k dollars.

  Business response

  08/13/2022

  Responce by Luxury Motorsports
  

  Prices can absolutly change depending on the customers credit situation.  Every customer is differant and every vehicle is differant.

   

  From our Web site: Always a great Value for our Price. We know of most listed competitive vehicles and our vehicles are Priced to Sell. Please Visit www.LuxuryMotorsports.** or www.azLMS.com for many more Photo's .. Low Overhead = Best Prices on the Highest Quality Used Cars .. Luxury Motorsports offers a No Hassle, Easy and Enjoyable way to purchase your next vehicle. Stop by and see how easy we make it. Luxury Motorsports is here to service all of your automotive needs no matter where you are located: **********, ****, ********, ******, ***************, Surprise, *********, ********, ********, **************, *****, ********, ***********, *******, ********, Anthem, Verrado and *******! Listed prices may or may not include after-market Wheels and Tire. Prep and delivery fees vary and are not included in price. Please ask for details. (PLEASE Read - PLEASE Call - PLEASE Confirm) We make every attempt to remove advertised cars as they sell. Please confirm availability by phone or email before you visit us so as not to be disappointed when you arrive. Thank You! Although Luxury Motorsports attempts to ensure the accuracy of the equipment and options listed with each vehicle, Luxury Motorsports is not responsible for any typographical errors. DEALER makes no representations, expressed or implied, to any actual or prospective purchaser or owner of this vehicle as to the existence, ownership, accuracy, description or condition of the listed vehicle's equipment, accessories, price, specials or any warranties.

   

  Sorry we could not assist.

   

  Rico Gilcreest

  Luxury Motorsports

• Initial Complaint

  07/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought a ***** CR-V on 9/3/2020 for $6502.03 within the same day of purchase, I drove less than 500 miles the ** did not blow cold air anymore, it blown nothing but hot air. They have known all along that the ** compressor was bad at the time of purchase. When I got home I sent an email to ************************* who sold me the vehicle on Thursday, 9/3/2020 @ 5:32pm explained that the ** is not blowing any cold air and that only hot air comes out and asking to fix the **. I then came in the next day 9/4/2020 spoke with ****************************************** (service advisor) goes by ****** said it was the ** compressor; she stated if I pay for the warranty that they will give a 2 year warranty on Parts and Labor A/C Kit included Compressor which I paid $250, R.O. #******. Then on 6/18/21, my car blowing nothing but hot air, spoke with ***** sales manager he was very rude to me, I showed him my warranty receipt, came back on 6/21/21 and was told it was my fan paid $216.30 within the same day hot air

  Business response

  10/17/2021

  The part that malfunctioned was not covered under the factory warranty.  ********* has offered solutions.

   

  Thank you,

  Gilcreest

  Customer response

  10/19/2021

  I am NOT satisfied with their response. 

  Business response

  10/20/2021

  In an effort to satisfy our customer I am willing to Refund half of the ****** she spent.

   

  If that will work lets close this matter and they can come get a check.

   

  Thank You,

  Rico Gilcreest

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩