ComplaintsforCBD Emporium
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Complaint Details
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Initial Complaint
09/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to the CBD Emporium for the first time yesterday, to get CBD oil for my PCOS. When I got the oil and brought it home, I realized it hd expired in 07/22. Today, I went back to the store and was told that CBD oil does not expire. They exchanged it for a bottle that costed me $18 more than the previous. I left the store and realized that this bottle expired in 5/22. I went back into the store, yet again, and the girl told me that I couldnt get a refund, because she had already exchanged an item before. The items were both expired. I have spent a total of $120 here for expired items. I want my money back. Its unethical and its robbery. Its also a business that sells items for peoples health and well-being, which is extremely concerning.Business response
09/11/2022
The customer was able to get a bottle that was not expired, which for us in the *** industry expired means the *** is expired and the product gets retested and if it comes back bad then we would pull it. I speak to the vendors and make sure the products are still good when that date comes which MCT oil has a 4 year shelf life and we have had them for maybe a year. My employee called me on this and we were able to be get her a bottle that was perfect. Also the customer did not come back in she had a friend do it for her and from what my employee told me was they were understanding and happy we were able to get them a product that was going to work for them. The products that are expired for *** purpose should have been put on clearance but it was overlooked so we did do a refund of the difference from the original bottle to the one we sold them that is completely okay. The orginal customer even looked at the bottle that was expired for a good 10 15 minutes in her car after purchasing and did not come back in and say anything, they drove off at 10:03 and did not come back til almost 4 pm.Customer response
09/11/2022
The information cited by the business owner is false. I still have not received a refund. I did not look at the bottle in my car for ***** minutes before driving off. The employee at the counter, *******, told me that her manager told her that expired CBD oil is still good for 12 years after it expires. This simply is not true. I cannot believe that two bottles of CBD oil that were purchased for nearly $100 a piece, were BOTH expired. It is robbing people and expecting them; in my opinion, to not notice. I did not go myself for the third time (in two days) to the business, because of a medical procedure that I had later that Saturday morning. I believe ******* was advised of this as well. It is in my opinion that no business should get away with selling an expired product, and think it to be ethical. I dont have time for businesses or people who think it is okay to do so.Business response
09/12/2022
We did issue a partial refund which the customer that was instore was perfectly okay with since they were still getting a new product we are carring. The customer originally spent ***** then when we got them into a different product which they stated they wanted a different oil they had to pay the difference which was ***** so a total she had spent was ******. Then that item was past the *** date she still stated she wanted an oil no refund we got her into a oil and we refunded her a total of ***** and gave her free candies that would help with pain and anxiety as well and they stated they were satisfied when they left. So in total she only spent ***** and got a great product we just received and free items to make up for the inconvenience. We offered a refund and the customer stated she just wanted a product that was not expired so we got her into a product that we just got and issued a partial refund and gave the customer some free items to make up for the situation, and when the customer left they were happy with the solution.Initial Complaint
10/21/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On May 5, 2021, Tranquini Americas received a Purchase Order #****TRANQ from CBD Emporium (Squared Management LLC) for the sale of Beverages Products totalling $5,700. The beverage products were delivered to CBD Emporium on or about May 18, 2021 and an Invoice # **** was issued by Tranquini Americas to CBD Emporium (Squared Management LLC) with a term of Net 30 days (payment due on June 1, 2021).Through today, Oct 6, 2021 CBD Emporium has failed to comply with terms of PO and the pertaining Invoice in the amount of $5700 and thus CBD Emporium is delinquent by almost 4 months.Tranquini Americas has made multiple attempts via phone, email to proactively communicate accross all levels of management in an attempt to resolve this non-performance. Promises of performance have been made by CBD Emporium executives but we are yet to receive resolution to this date.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.