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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We prepaid in full for this service and were verbally given a 2-3 week turn time. This business lied about completion date multiple times. I called today and they pushed out the date again. I gave them a deadline of this Friday and was told I couldnt do that. So, I asked for our materials to be returned and for a refund, since the job had not even been started. ****, the owner, said we could not have a refund or the materials. I had to go into his shop and demand that he return the materials. He threatened to call the police and told me that the materials are his property because we hadnt paid him. I reminded him that we had paid him in full up front, and he still claimed that he had no obligation to return our materials, and that they legally belonged to him. He reluctantly returned the materials, but stole our money. It is not a large amount, but he never even began the project and created such a nightmare to try to recover our property. Sadly, we had not read public reviews on this business prior to engaging them. The majority of public reviews indicate that this is an extremely dishonest and unethical business with horrendous customer service, and what we experienced is what most customers of this business experience.
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Contact Information
19401 N Cave Creek Rd Ste 11
Phoenix, AZ 85024-0800
Business hours
Today,Closed
MMonday | 9:00 AM - 5:30 PM |
---|---|
TTuesday | 9:00 AM - 5:30 PM |
WWednesday | 9:00 AM - 5:30 PM |
ThThursday | 9:00 AM - 5:30 PM |
FFriday | 9:00 AM - 5:30 PM |
SaSaturday | 9:00 AM - 5:30 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.