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ComplaintsforAramark Parks & Resorts
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Complaint Details
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Initial Complaint
07/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I rented a 75ft. "Luxury" Excursion houseboat at Lake ******. Aramark engages in false advertising, deceptive marketing tactics, they deliver houseboats that are unfit and unsafe and certainly not what they advertise. The check in department at Bullfrog ****** did NOT uphold many of the things we were promised by the sales person at Aramark. They took a $2000 damage deposit and did not give us a full refund when the boat was returned undamaged. We lost a whole day while we waited for them to fix a toilet and were not able to use one of the two bathrooms. Had to sleep outside to avoid smells, most everything was not working properly or was broken. They charged our credit card too far ahead to dispute charges so, now we're faced with complaints and potential lawsuit. I've called the numbers the ****** gave me and I've left numerous messages, email to accounting department and nobody has responded. I was told by the ****** employees that this happens all the time and it's not their fault as they are only contract workers for Aramark.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.