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ComplaintsforKnee Deep Denim
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Complaint Details
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Initial Complaint
10/24/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Made purchase Oct 3rd still have not received order. Emailed company and have not heard anything back.Business response
10/25/2021
Hey thanks for reaching out!
We are just writing in to let you know that your order is still under way! Being a custom order means we make each pair by hand to suit your needs. We do tend to take our time perfecting these but hope to get you a shipment out as soon as possible!
Your patience means the world to us, it really helps us focus on quality. In a world of amazon orders that offer a non-custom experience and extra quick shipping, we want to offer something a bit different!Initial Complaint
09/07/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a pair of shorts from this company and did not get them for three months! I tried and tried to get ahold of them to no avail on their web page help form. When they did FINALLY arrive they were not even the item I ordered. I then tried to send them 2 more messages and still have not heard from them. Here is my info on the purchase...Order placed on 05/23/21 at 1:21am CDT View your receipt online Order 1 of 1 Knee Deep Denim ******************************* Order #kneedeepdenim-20883659: 1 item Standard 3033822d74f7baebac3cccd51753f5cf medium Monday Blues ******************* 11 x1 $59.80 Subtotal Shipping Handling Fee Tax Total Payment Method $59.80 $4.00 $3.99 $3.19 $70.98 PayPal I would like a refund.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.