ComplaintsforSA Styles
Clothing
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Complaint Details
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Initial Complaint
09/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought a dress from Saint Ashley Formal 'S/A Formal' on March 31st, 2024 (order #*****). I didn't hear anything for months and the event that I bought the dress for had came and went. I asked them where my delivery was and they said it was lost in transit. I asked for a refund but they offered me a gift card. I bought a pair of shoes (order #*****) again and the same thing happened. I asked where my shipment was and they said the order was out of stock...but I had received emails for both the dress and the shoes stating my order was 'on its way'. This company is clearly a scam. I have been trying to get my refund since August 23rd and still have not received it. They said it would take 5-15 business days which now has passed the 15 business day ***** I need help holding this company accountable and getting my full refund.Initial Complaint
08/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
March 2024, I ordered a dress from this business hoping to wear it to a school function. The order arrived almost 2 months later and was much smaller than advertised online although the dress looked exactly like picture. I returned the dress the same week when it was delivered and was told that I could receive the dress if I provided the correct measurements, which I did. I was also told that the dress was out of stock. However, I could order another style or use the store's credit to satisfy the transaction, which is what I did immediately. Nevertheless, no resolution was attained to date.Initial Complaint
08/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made an order for two items in May 2024 that were never delivered after over 100 days. When I contacted customer service they cancelled the order but did not acknowledge my request for a refund.I intend to get my money back.Initial Complaint
08/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
July 7, I ordered a dress #*****. After 30 days and not receiving it, I contacted SA Formal and was told that it was lost and theyd offer a discount and I could place another order.I requested a full refund and was told it was processed. As of today, Ive never received my $139.00 refund. Now the order tracking site has been removed.Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order with this company on 7/20. The order total was $134.99. I received and email that my order had been delivered via ****** I checked for delivery and did not see. I reached out to ***** with tracking number provided and ***** said that the tracking number was not associated with my name or address. I reached back out to the company and told them, they said sorry for the mix-up and they will get my order to me within 10 days. So I asked for tracking and update. Then ultimately I asked for a refund because they have been giving me the run around. Still no refund. I've called at least 4 times no resolve and emails which I have attached the threads. I think they are fraudulent and sent bogus tracking number and have no intention of refunding me.Initial Complaint
08/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction: 2/17/24 Amount: $279.98 Company Name: SA Formal / VOIR STYLESInitial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello, I placed an online order for SA Formal on May 29th with After Pay for ******. They took all my payments out and I have yet to get the shoes. I have tried to contact the company via telephone and email about 40 times and nothing has been resolved. When I was finally able to reach them via the phone I was told that I would be getting a refund. That was in ***** ** refund yet. I also contacted After Pay and they aren't doing anything either which is weird. I have read the reviews of course after I ordered and It seems to me if they know this company is bad they would not continue to do business for them. I just want my ****** back. This is totally ridiculous.Initial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a dress from the company and was told the item had shipped. I did not get the dress within the expected 3 weeks. I contacted the company and was told there was a problem and they would send a new one if I kept the order as well as get a credit to the store for the same amount or they can cancel the order. I offered to keep the order and get the credit. I did not receive the credit nor did I get the dress. I waited several weeks again and then asked for the order to be canceled and to refund me. They stated they would refund me within 10 business days. It has been 3 weeks now and I have not received that refund and have emailed them multiple times for the refund and the emails in response just say it will be processed soon.Initial Complaint
07/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
An order was placed and completed for a blazer named "The ************* Leather Varsity Blazer" on January 10, 2024, in the amount of $114.95. A confirmation number #*****, was received. I had not receive my order, so a follow up email was sent on February 27, 2024. I was informed the usual transit timeframe is 2-6 weeks (maximum). The support staff confirmed my order was shipped on January 12th. On April 10, 2024, a second follow up was emailed; at that time, I requested a full refund since the transit timeframe had expired. I was then advise, my order had been "lost in transit." and that a reshipment would be expedited to me. My address was confirmed for reshipment. Another request for the status of my order or a full refund was emailed on May 17, 2024, I had not received the first or second shipment. I was told the second shipment had indeed shipped and was awaiting a tracking number. Once again, I ask for a full refund, to no avail. A forth follow up was emailed on June 5, 2024, no response, no shipment received. A fifth request for a full refund was emailed on yesterday, July 25, 2024. The company has not replied to my emails since June 5, 2024. I advise them a complaint would be filed with you all and my local jurisdiction, because I believe they have scammed me, and I have not received a reply back since. I have attached email correspondence for review.Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I originally ordered a dress in January and after many months and my calling in I was told the package was lost in transit. Instead of refunding my money, the business offered me a gift card that could only be used on their website to purchase another product. I placed that order in April and, again, never received it. I called numerous times and their third party company that answers their phone said they would send me a refund, but it would take 7-10 business days. This began in early June- after 10 days I would again call the number and they would give me a canned reply as to why the refund had not been sent and assured me my issue would be escalated and I would receive a call back in two days. No one has ever called me and I had to call five more times. Yesterday I received an email that because it was over ****************************************************************** Mine is one of HUNDREDS of similar stories from people who have tried to order from this site. ****************************************************************************************************************************************************** ************************************************************** ****************************************************************************** ******************************************************************************************************************************************************************************************************************************************************************** This site is a true scam and I am asking you to do accept them as a business because it only continues to happen. Finally, the exact clothing they offer is on other sites like AliExpress for a fraction of the price, and at least those sites actually provide a refund if your item does not arrive.
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Customer Complaints Summary
188 total complaints in the last 3 years.
60 complaints closed in the last 12 months.