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ComplaintsforKenneth Eisen & Associates
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with *********************** . I do not have a contract with KENNETH EISEN & ASSOCIATES, they did not provide me with the original contract as I requested.Business response
07/28/2023
This account was placed with our office for collection on 6-14-21. Since that time, we have spoken with ******************** on 7/8/21, 7/28/21, 3/30/22, 6/14/22, 6/30/22, & 5/9/23. I have listened to the recordings of these calls. At no time during these conversations did ******************** mention that he disputed the validity of this account. In fact, he made several statements indicating an intention to pay when he had the funds to do so. In addition, we have not received any written dispute or request for documentation from this consumer.
As a Business Associate that provides third-party collection services for this healthcare provider, Kenneth, Eisen & Associates (KEA) is not required to have a "contract" directly with any consumer. However, the provider has supplied us with copy of their Financial Agreement, which appears to be signed by *******************************, along with a witness employed by our client, on 6-20-20.
Upon receipt of a request from ********************, either verbally or in writing, for documentation supporting our client's claim, we would be happy to provide it to him. Please have the consumer direct this request to ***, P.O. Box ****, *******, ** *****, and provide a valid mailing address where he would like to KEA to mail this information.
Once this account has been resolved, our company will delete any tradeline(s) we've reported regarding this account from this consumer's credit profile(s).
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.