ComplaintsforPublisher Payment Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I continue to receive "offers" in the mail from this company to renew *********'s Retirement Report offer #AAGONOA addressed to my late uncle *********************. He has been deceased 6 years, and these mailings continue to be sent to my address, where he never lived. I have called the number listed on the mailing, however can't speak to a person, and am referred to the site ************************** not seem to exist as a web site. I just want these mailings/"offers" to stop being sent to ********************* ******************************************************Business response
03/05/2024
Hello **********************,
*************** to complaint #******** that you filed with the Better Business Bureau. I apologize that you were unable to reach us. The contact you referenced: ********************* is not a website but rather an email and is why you were unable to reach us. I have updated the account and have canceled all future offers to be mailed to ********************* at the ************** address that you referenced. Please do let us know if you have further questions or concerns.
Regards,
PPS Customer SupportInitial Complaint
03/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have not received any magazines from *** in over a year and yet I keep receiving bills for payments and was even turned into a collection agency. Attempted to contact *** and only get a lengthy recording without being able to talk to a person, continued recording. Attempted to use their e-mail at ********************* and there's nothing available to access any information. Want these harassing bills to stop. At one point I was receiving a magazine and when the subscription period ended, I never renewed. The *** I am receiving statements from is located at **** **********************************************. Their phone number is **************. I want these harassing statements to stop.Business response
03/23/2023
Hello ************,I am writing in regards to complaint #******** that you filed with the Better Business Bureau. I have updated the account and have canceled all future offers (never a bill) to be mailed to you. If you had anything that went to a collections agency, it would not have been through our company. We mail out offers (that state on the bottom that it is not a bill) and only fulfill subscriptions upon receipt of payment. I apologize for any confusion that our offer *** have caused.I hope this information has been helpful and that this resolution is satisfactory to you. You can always email us at ********************* if you have further questions or concerns.Regards,PPS Customer ServiceInitial Complaint
03/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My husband died 5 years ago and subscribed to **************** they continue to charge me each year although I have stopped the subscription and no longer receive it. the charge is $47. 81 on my chase account each year and I get no satisfaction from either ***** or Forbes PPS.Business response
03/23/2023
Hello,
Thank you for providing that information. I have updated the account and have canceled all automatic renewals and future offers. I have submit a request for refund. Please allow **** days for a check to arrive from Refund Services. Please confirm the address to which you would like the check mailed and to whom the check should be payable to.
Regards,
PPS Customer ServiceInitial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered car&driver subscription magazine back in October 2022 and my payment was deposited and cashed and I havent received any magazines.I contacted car&driver and they stated to me that my subscription ended back in 2021. I stated to the agent that I renewed my subscription back in October of 2022.I received a renewal notice to renew my subscription in the amount of $47.74 and I renewed it by mail by check The notice was from PPS. I tried to contact PPS at no prevail.Business response
01/09/2023
Hello ***************************,
*************** to complaint #******** that you filed with the Better Business Bureau. I have looked into this for you and see that we did receive payment from you on 10/18/22 for a 2 year subscription to Car & Driver magazine. Our records indicate that this was submitted to the clearing firm on 10/21/22. I have emailed the clearing firm to look into this and I will respond back as soon as I hear word from them and will get this taken care of for you.
I apologize for the delay of your magazine.
Regards,
PPS ****************Customer response
01/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Paid by check and check was cashed for the Economist. Check no.2983 dated November 15.We have not received any magazine and keep getting notices the the subscription has expired.Business response
12/09/2022
Hello ********************,
I am responsding to a complaint that you filed with the Better Business Bureau. I tried contacting you via phone and was unsuccessful so Im trying email. You indicated that you mailed check number **** for ********************** subscription. Our records do not show any check received with that number or your name. Do you have record to show who the check was paid to? Is it possible it was paid to another agency?
Please respond to this email and we will be happy to look further into this for you.
Regards,
PPS ****************Initial Complaint
08/29/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Hi .I am not sure why a bill was sent due to people magazine .i signed up on january 26th 2022 to pay for a 3 year subscription at discount mags for 108 dollars .Can you help me with this as i am seeing a bill under ************************* name for 164.28.I do not believe this money is owed .Business response
09/06/2022
This was mailed to you and ****************** a few weeks ago.....
Dear ******************,
I am writing to you regarding a complaint that you filed with the Better Business Bureau (complaint # ********).
The mailer that you received from was us was only an OFFER for *************** and was NOT A BILL. You do not owe us anything and we are not trying to collect payment from you. You indicated that you already made a payment to another agency for a subscription to ***************, therefore your name has been removed from our mailing list so you will not receive future offers from us again.
If you are happy with this resolution, we ask that you please follow up with the Better Business Bureau to let them know this has been resolved and that you would like to have the complaint removed by clicking below:
https://www.bbb.org
Regards,
PPS Customer Service
******************************************* Services
13492 *************
Ste 120-/# ***
******, ** 78750-2252
*********************Customer response
09/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
07/01/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I responded to a PEOPLE's magazine offer of 1 year for $64.00. I mailed a check (#****) for the $64.00 on 6/6/22 and the check has cleared my bank. A few days later, I got an offer for $66 which I discarded because I had already signed up and PAID for the one year subscription. Now, today in my mailbox is a **** for $178.21. I don't know what is going on.....but I can assure you I don't owe you $178.21!!!! Efforts to talk to someone at the number on the **** were not successful, so I am resorting to this communication.I do NOT owe $178.21!*************************Business response
07/14/2022
Dear **************,
I am writing to you regarding a complaint that you filed with the Better Business Bureau (complaint # ********).
The mailer that you received from was ** was only an OFFER for *************** and was NOT A ****. You do not owe us anything and we are not trying to collect money from you. You indicated that you already made a payment of $64.00 to another agency for a subscription to ***************. Your name has been removed from our mailing list so you will not receive future offers from us again.
If you are happy with this resolution, we ask that you please follow up with the Better Business Bureau to let them know this has been resolved and that you would like to have the complaint removed by clicking below:
https://www.bbb.org
Regards,
PPC Support
**********************************
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Customer Complaints Summary
8 total complaints in the last 3 years.
1 complaints closed in the last 12 months.