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Find a Location

University of Phoenix has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforUniversity of Phoenix

    Colleges and Universities
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    On September 20, 2023, the U.S. Department of Education announced that people who attended the University of Phoenix between September 21, 2012 and December 31, 2014 may be eligible for federal loan forgiveness. Visit ftc.gov/uop for more information on how to submit a claim. 
    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    California Attorney General’s Office v The University of Phoenix, Inc

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On April 24, 2024, The University of Phoenix, Inc entered into a Proposed Final Judgment and Permanent Injunction with the California Attorney General’s Office. The Judgment settles allegations that the business used deceptive and unlawful tactics to recruit service members. Under the terms of the Judgment the business was ordered to permanently enjoin and restrain from violating California’s Unfair Competition law and California’s False Advertising Law at entry upon or activities at military installations, or in the solicitation of service members, veterans, or their family members, employees, or agents, soliciting on or at military installations, at career and hiring fairs, at Yellow Ribbon or other pre- or post-deployment events, at Morale, Welfare, and Recreation (MWR) events, and during on-base educational office hours, attending or participating in mandatory events for service members and career and hiring fairs, unless attending to solely hire employees, using military identification cards or vehicle decals to gain access to military installations, using military seals in marketing or promotional material and products, and shall pay $4.5 million in investigative fees. The Proposed Final Judgment and Permanent Injunction was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. The Judgement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. 

    This action is final.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.27/5stars

    Average of 22 Customer Reviews

    Customer Complaints

    110 complaints closed in last 3 years

    46 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/21/2023

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers higher education offerings to working adults.

    Business Details

    This is a multi-location business.

    Find a Location

    University of Phoenix has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4025 S Riverpoint Pkwy, Phoenix, AZ 85040-0723
      BBB File Opened:
      2/1/1977
      Years in Business:
      48
      Business Started:
      4/1/1976
      Business Started Locally:
      4/1/1976
      Business Incorporated:
      11/8/1976
      Accredited Since:
      6/21/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • The University of Phoenix Inc
      • University of Phoenix Online
      Related Businesses
      Business Management
      • Mr. Christopher Lynne, President
      • Mr. William Molina, Vice-President
      • Ms. Andrea Smiley
      Contact Information

      Principal

      • Mr. Christopher Lynne, President

      Customer Contact

      • Ms. Julie Kelley JD, Sr Director, Student Resolutions
      • Ms. Sharla Hooper, Director, External Communications
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      110 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/29/2024

      Complaint Type:
      Order Issues
      Status:
      Answered
      The University of Phoenix is withholding student aid funds from students. They are giving every excuse in the book why they aren't releasing student aid funds. First it was that student aid was holding them up. Next it was system problems. Now it's that they are only giving students their excess student loans per class not in a lump sum at the beginning of the aid year like they are by law supposed to. They need to give students some form of damages for this as they are causing severe financial hardships. Also, course materials that are paid for by students are misspelled and not formatted correctly. We should not be paying anything for course materials that are junk. This also needs refunded to students. We are always told if things are misspelled or not formatted correctly they are scams. This college is looking like a complete scam. Stealing money from students, bad course materials,........something needs to happen and it needs to happen now.
      Read More

      Customer Reviews

      22 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      William S

      1 star

      06/29/2024

      I was deceived by this University and owe for nothing

      University of Phoenix Response

      07/01/2024

      Hello *******, Thank you for taking the time to express your concerns regarding your educational experience with University of Phoenix. We value all feedback and would like the opportunity to address any concerns you may have. The University has a dedicated department to assist students, and we invite you to contact ********** Services directly at ********************************************* to begin the review process. University of Phoenix ********** Services **************************************************** ***** *********************************************

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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