ComplaintsforCloudKitchens - Highland Food Hub
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
FTC complaint: We looked at a commercial kitchen to expand our business and were told by *************************, salesperson for Cloud Kitchens, 720 W Highland *******************************, we could rent for $3,000/month rent including 2 free shelves in the hallway and cooler. Utilities for air conditioner in kitchen only and we would have 24/7 access to the facility and a loading dock for our trucks. Also included, our space would be cleaned nightly. We were told it was a 12-month lease with the first 2 months free. Also, our contract would be written as soon as ************ returned from maternity leave, but to go ahead and sign papers to get into the kitchen and start working. We were lied to and have documentation of 10 other complaints in just this past year. It was filthy and didnt pass inspection; loading dock door is broken and never been fixed; entry door lock is broken leaving no security; sinks ************* have to share exhaust hood with 4 other units and we get charged extra electric; rent is $4500/month + electric (shared with 30 other units); also being charged extra for storage racks and shelf space.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.