ComplaintsforMoney Management International Inc

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company was recommended to me by my credit card companies. I spoke to ******, and she informed me that my credit would improve as Id be paying towards principle. I was also told that the interest would stop. None of that happened. This has plummeted my credit score ! Again, I was told that my credit score would actually go up because I was paying towards the principle. Im paying over $500 a month and only $473 is going to my credit cards! $273 is going towards one, and $199 to another. However, the other still says that its more than 90 days past due. I was better off without this service ! I have NEVER had credit this low. Where is the rest of my money going? And why do my credit cards still say past due 90+ days?! Im also accruing $25 worth of interest on the other card. I signed up for this service in November 2023. I have not missed a payment.

  

  Business response

  03/28/2024

  Please refer to the attached letter for MMI's response.  We will also be reaching out to ******************** to assist in any other way we can.

• Initial Complaint

  07/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was connected with Money Management International through the ******************* for Credit Counseling on 7/25/23. I received a phone call very shortly after completing the form on NFCC's website. During the phone call, I did not feel comfortable with continuing to do business with the organization and asked to be removed from their database and for the organization not to contact me further.Shortly after hanging up, I received a robo-call from the same organization. The next morning, I received another call and spoke to *******. I again repeated my request and asked why they continued to contact me, and he stated that there was no note on my account. I asked him to ensure I was not contacted further. This morning, I received another robo-call in addition to a text message.

  

  Business response

  07/28/2023

  Please see the attached response to **************** and our sincere apology for any frustration or inconvenience this may have caused.

  Customer response

  07/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  06/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a Debt Management plan on 6/1/2022 with Money Management International. They brought in my list of creditors and then claimed to send information/checks to all of them after I provided the lump sum upfront payment for the first month. MMI mailed checks to WEBBANK/DFS and UPGRADE, *** to the wrong addresses, ones that explicitly state that they are NOT for billing purposes. Upon calling MMI again, it turns out they don't even work with DFS and took it off my debt management plan. MMI is telling me now I need to pay the full amount to keep all creditors fully paid while at the same time having already taken the money I would have used to actually pay my creditors. It's unclear if my credit will be hit as I've had to miss payments because of this, but it's extremely stressful and has cost me two days between calling everyone involved.

  

  Business response

  06/23/2022

  Thank you for allowing MMI to respond to this consumer,  and we are reaching out to him directly to resolve this issue.

• Initial Complaint

  03/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In December 2021 I was contacted by Consumer Credit Services (CCS) and spoke on the phone to a representative named ****. They already had my information. They stated they knew I had never filed bankruptcy and they wanted to help me obtain zero percent interest for the rest of my life. I had a large balance on my Discover card and they said they could help lower my monthly payment. They promised me one zero interest payment and no fees. They charged $900 to help me; they used my Discover card to send me a cash advance to my checking account and then I mailed them $900 via check. I was instructed to mail the check to BizTech Coach Corp.I began getting other credit cards in the mail; CCS opened new credit cards in my name ********** **** of America) & transferred my Discover card balance. CCS stated there would be no fees associated with this but there are high fees with each card. They did not tell me what cards they would be opening. CCS charged me $900 to resolve my debt issue; they did not resolve my debt with Discover, they just opened new cards and incurred fees for doing the transfer which they said would not happen.I spoke to multiple agents; *********************** ***************), *******************, and *********************.

  

  Business response

  03/16/2022

  Good morning.

  We are unable to locate this consumer in our client database.  However, we do believe this client may have been scammed by a company/person representing ***.  We have no records, the phone number and employees spoken to in the complaint are not associates of Money Management International, **** T

  We are sorry that this has happened to ********************** and hope that the BBB can assist her in contacting the *** agency noted.

   Regards,

  *******************, Compliance Manager

• Initial Complaint

  01/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  (Complaint taken over the phone by *********, **** BBB staff, LST, on 01/18/22.)***Consumer signed on with Company in November of 2021 but continues to receive letters from creditors. She has attempted to get answers from Company when she calls the customer ********************** staff are not friendly or helpful.

  

  Business response

  02/02/2022

  Dear ****************,

  Thank you for bringing Ms. **** complaints to our attention.  We have spoken with her regarding the interactions and transactions with MMI and what we can do together to resolve those issues given the challenges both sides (MMI and Ms.***) have felt in our telephone communications.  In essence, Ms. *** missed payments on her accounts before she started her debt management plan with MMI.  Those missed payments are the cause of the creditor letters.  She is past due on several accounts, but fortunately she is no longer receiving late fees except for one account.  Her Credit One account was past due more than 60 days when she started her DMP and the proposal we sent was rejected.  She needs to bring this account current before we can send another proposal.  We need to hear from Ms. *** regarding whether that is workable for her.

  *******************************| Supervisor, Support Services 
  Money Management International  
  12603 Southwest Freeway, Suite 450 MB #8 
  ****************** 
  D:************ |?F: ************ 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩