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Find a Location

Vantage West Credit Union has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Vantage West Credit Union

      10440 N 32nd St Phoenix, AZ 85028-3825

      BBB Accredited Business
    • Vantage West Credit Union

      3416 N 24th Ln Phoenix, AZ 85015-5426

      BBB Accredited Business
    • Vantage West Credit Union

      1671 S Cooper Rd Gilbert, AZ 85233-8453

      BBB Accredited Business
    • Vantage West Credit Union

      2008 E Florence Blvd Casa Grande, AZ 85122-5402

      BBB Accredited Business

    Business ProfileforVantage West Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/31/2019

    Years in Business: 69

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Personal & Business Credit Cards, Personal & Business Checking Accounts, Personal & Business Savings Accounts, Personal & Business Loans, Personal & Business CDs, Investments, Payroll Services, Equipment Leasing, Merchant Services

    Business Details

    This is a multi-location business.

    Find a Location

    Vantage West Credit Union has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Vantage West Credit Union

        10440 N 32nd St Phoenix, AZ 85028-3825

        BBB Accredited Business
      • Vantage West Credit Union

        3416 N 24th Ln Phoenix, AZ 85015-5426

        BBB Accredited Business
      • Vantage West Credit Union

        1671 S Cooper Rd Gilbert, AZ 85233-8453

        BBB Accredited Business
      • Vantage West Credit Union

        2008 E Florence Blvd Casa Grande, AZ 85122-5402

        BBB Accredited Business
      Location of This Business
      10440 N 32nd St, Phoenix, AZ 85028-3825
      BBB File Opened:
      12/29/1995
      Years in Business:
      69
      Business Started:
      3/25/1955
      Business Incorporated:
      6/21/2006
      Accredited Since:
      1/31/2019
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Kathy Stamadianos, CFO
      • Ms. Jean Lukens, Marketing & Business Devlopment
      • Mr. Brian Hillegonds, Director of Compliance
      • Mr. Daniel Clemens, Compliance Officer
      • Mr. Luis Soto, Marketing Manager
      • Ms. Michell Valoze, Senior Digital Marketing Specialist
      • Mr. Robert Ramirez, President/CEO
      • Mr. Josh Widmer, Member Experience Manager
      Contact Information

      Principal

      • Mr. Brian Hillegonds, Director of Compliance
      • Mr. Robert Ramirez, President/CEO

      Customer Contact

      • Mr. Daniel Clemens, Compliance Officer
      • Mr. Luis Soto, Marketing Manager
      • Ms. Michell Valoze, Senior Digital Marketing Specialist
      • Mr. Robert Ramirez, President/CEO
      • Mr. Josh Widmer, Member Experience Manager
      Additional Contact Information

      Fax Numbers

      • (602) 404-1025
        Primary Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/23/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      After reviewing my credit reports I noticed that you are alleging that the following accounts are negative without furnishing any proof of verification of this debt or that you followed all laws and regulations to report therefore you must remove all negative and adverse remarks.VANTAGE WEST CREDIT UN + 1027658****As you know it is against the law to report any information not proven accurate.I demand that you provide me with concrete evidence of my obligation to said accounts.(If ***se Matters Have Been properly taken care of please disregard)Please be aware that all negative remarks found on my credit report is a violation of the **** and FDCPA when you can not furnish the validity of the remark.I am not in dispute of the ownership of the account but if you are unable to provide the full reports of how you validated, verified, and how you are in compliance then you must remove the account from my ********************** report. Also According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states "***re is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy." TransUnion and Experian are consumer reporting agencies and I Am the Consumer. Which would certainly have the right to Assert that my private information is not shared which is backed by 15 USC 6801 which states "It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information." is a financial institution by definition under that title. 15 USC 1681 section 604(a) section 2 states that "In general Subject to subsection (c), any consumer reporting agency may furnish a consumer report under the following circumstances and no other: in accordance with the written instructions of the consumer to whom it relates." *** financial institution and the Consumer reporting agencies Transunion and Experian do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to Transunion, Experian, whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 (b)(c) states that "A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise. that nondisclosure option." i was Never informed of my right to exercise my nondisclosure option. Not only that 15 USC 1681C (a)(5) states" Except as authorized under subsection (b), but no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years." This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 (A)(1) A states "A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states" Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. Transunion and Experian are not maintaining reasonable procedures. Also 12 CFR ****** states that " A consumer may exercise the right to opt out at any time." I am opting out of your reporting services.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jessica A

      1 star

      10/05/2023

      DO NOT DO ANY BUSINESS WITH VANTAGE WEST!!! They lie, they don't do what they say they will do, "customer service" is NOT customer service, they're terrible with communication. They say they have branches all over the valley, but they don't. They have a few other credit unions that they work with that can't do anything. They force you to drive to one of their locations to pay without a $15 fee. There is absolutely nothing beneficial about this credit union. Don't waste your time or money with vantage west!

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