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ComplaintsforUSAA Cruise Travel
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Complaint Details
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Initial Complaint
09/13/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On October 30th, 2019, I contacted USAA Travel to make plans for a European cruise down the Danube River for out 50th anniversary. Unfortunately, COVID 19 hit, so our plans were delayed for a while.Since then I have asked for my money back and they have said no they can't do that they had to give me vouchers. I even went so far as to change my plans to go to the ****** Canal. Thus far I have over $9000 tide up, can't get it back.When I made my original plans for this, I did buy insurance, but now I wonder why because they aren't giving me my money back. My wife told her doctor of our plans and he was adamant that she cannot take a cruise. I most assuredly do not want to take my 50th anniversary cruise alone. So, the vouchers mean absolutely nothing to me if she can't go.So, I request your help. I will be contacting the doctor to find out more specifics. Feel free to contact me at **************. I thank you in advance for all your help.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.