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ComplaintsforSmile Max 365
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Complaint Details
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Initial Complaint
10/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
SmileMax365 billed me even though I have not received any kind of service from them. It is October 28th and I last saw them on February 10th. The bill for February 10th was paid in full. They just sent me a new bill and the invoice listed no service at all and did not say what the bill was for. They didnt even include a date, either of service of a due date. Theyre just trying to get money out of me.Initial Complaint
10/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Business said free exam. Asked again when showed up and ***** assistant. Now months later say I have balance and won't answer callsInitial Complaint
10/07/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I saw an advertisement with a Phoenix based company called Smile Max 365, for a free consult for dental implants. The confirmed the free consult included X-rays. I have numerous examples of their free consult advertisements. I made an appt for a free consult. I confirmed again, with the appointment maker, that the consult would be free. I completed the free consult. During the free consult, a high-pressure salesman remained in the exam room with the dentist, ********************, during the exam. This felt extremely inappropriate. The salesman frequently made statements to encourage me to use their dental implant services. At the end of the free consult, I was taken to the salesmans office and quoted a price of $39817.00. I was told by the high pressure salesman that I had, great insurance that would pay $11,844.79 and also pay an additional $1800.00 towards the remaining balance, resulting in a remaining balance of $26172.42 less $1800.00. I have all this information in writing. I knew this was fraud, because I do not have dental insurance that would pay $11,844.79. My annual coverage with Met Life is $1800.00. I declined to move forward with the dental implants, I called my insurance company, Met Life,, to report the incident to their ***************** I was informed at that time, that ********************, aka Smile Max 365, had billed my insurance company for both preventative care X-rays and specialized X-rays. I had no preventative care done nor did I request to have any preventative care done. I was told ALL X-rays would be free. Im in the process of working with Met Life to recover those fraudulent charges. I want all charges billed my my insurance company, for this free consultation, to be immediately reversed. Those charges are either an error or they are blatant fraud.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.