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ComplaintsforMy Dream Labrador
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On June 14, 2022 my husband contacted My Dream Labrador from an ad posted on ********* My Dream Labrador send pictures of puppies that were available and ask that we pick the one we might be interested in. He was very professional, sent us to the website, looked very legitimate. We picked a puppy named Choco, a male chocolate Labrador, 11 weeks old. The cost was $550.00 plus $205.00 for shipping to our address, a total of $705.00. We asked what kind of payment they accepted and they said Zelle. I told them I had Apple Pay which I thought was safe and protected. The $705.00 transaction went through. We received a contract and were asked to sign it and return it. ********************************** & Anivette ****** names are on the contract and the contract was signed "****". We received a video of the puppy playing and another video on Friday June 17, 2022 showing the puppy being delivered to the airport. We assumed *******, **. as we received a flight manifesto from a company called ******* Freight. After that video they texted me and said there was a problem and they could not board the puppy without insurance which would be refunded to us upon delivery of the puppy. We paid them $860.00. We then received pictures of the puppy on the plane. About 3:30 p.m. I received a text the plane had landed at our airport and the puppy would have a vet check and then they would be at our house in 30 minutes. I received a text about ********************************************** grave distress and required a list of drugs to insure his safety. That would cost $285.00 at which time I said I was headed for the airport where I was informed by security that there was no vet department, no puppy, and they had never heard of ******* Freight and they did not receive animals at that airport. I reported the scam to Apple Pay and they refused to do anything. I reported the scam to Golden 1 and they said there was nothing they could do.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.