82 Customer Reviews
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Review from Hope A
1 star09/03/2024
Scam.......they ask for a doctor's note to prove you couldn't go to a football game that they are "covering" with their insurance.......and guess what, doctors' offices are closed on a Saturday, when 99% of football games are. I got a refund with my credit card, but don't make the same mistake I did- don't purchase their protection for football games.
Protecht Inc Response
09/04/2024
Dear ****,We are sorry that our conditional coverage did not meet your expectations. We appreciate you providing your feedback as we are continuously looking for ways to improve. Our full scope of coverage, including that proof of loss is necessary, is presented and agreed to at the time of purchase.We are happy to discuss your request further to assist with processing. A member from our experience team will be in contact shortly. Best,FanShield/ProtechtReview from olawale A
1 star08/28/2024
They are a con . i bought insurance for attending six flags over ******* and it rained 08/16/2024 out .it stated on the policy The coverage under this peril (Weather Inconvenience Coverage) would apply as such: Weather Inconvenience Coverage pays a one-time cash benefit if the event you are attending is suspended after the start of the event for two or more hours as a result of bad weather."that is exactly what happened it rained out after less than two hrs all rides closed event was supposed to end midnight 7pm to 12am it was shut down 8.:40pmProtecht Inc Response
08/29/2024
Hello *******,Your feedback is highly regarded, and it's essential to underline that your concerns have been attentively registered. To facilitate a timely and efficient resolution, a dedicated team member will be in touch with you via a private channel.Thank you,Protecht/FanShieldReview from Susanne H
1 star08/28/2024
I purchased two rooms at a *********** in *********, IN. I used theProtect protection. No where did I see anything restricting my refund if I cancelled. I called your number and was told I would receive my refund of $1067.74 from someone who sounded like an Indian accent. He said I would receive this refund within 2 weeks. That was July 22. This was fora reservation in September *****th. Your Help contact number is bogus. You can not talk to a representative. Your email contact only allows minimum assistance. Why would you not help your customers? Your business practices are borderline scam. This is apparent by all these complaints on BBB. Maybe, ***?Protecht Inc Response
08/29/2024
Dear *******, Thank you for providing your feedback regarding our conditional coverage. We are sorry to hear that you are not satisfied with the requirements. Our illness/injury coverage is intended to cover our customers and companions if they are unable to attend their event due to an unforeseen illness or injury. As stated in the protection terms, proof of loss is required and can be provided in the form of a doctors recommendation or PCR test as long as the document includes your name, a recommendation against attendance, and a date in alignment with your event - no diagnosis or personal details are required. A dedicated agent will be in contact shortly to discuss your situation further. Best Regards, FanShield/ProtechtReview from Marcia B
1 star08/27/2024
Please read everything before purchasing. I made this mistake. Due to cancelation of our event the hotel had no problem refunding our money when the situation was explained. However ************************** would not. Wanted me to supply information they could of gotten themselves. 'Purchased by mistake is not a refund option'. Please don't purchase. I've called several numbers and received several emails with no resolution.Protecht Inc Response
08/29/2024
Hello ******, We are sorry to hear that you are unhappy with your experience. Our product is intended to provide coverage for emergency situations that prevent you from arriving to your event due to an unforeseen situation such as illness, injury, mechanical breakdown, and more. When managing requests, our priority is to keep the process as simple as possible but there are conditions listed within the terms that we are bound to comply with. If any of the covered scenarios apply to your situation, we will be happy to have your request reopened. Please contact ************************ for further assistance. Kind Regards, FanShield/ProtechtReview from Joe T
1 star08/26/2024
Absolutely fraudulent, they will do anything they can to not issue you a refund that you pay the insurance for, rejecting a PCR test, and requiring personal medical documentation as to why people with Covid didnt go to an event.Protecht Inc Response
08/28/2024
Hello,Thank you for bringing this to our attention, you and your experience matter to us. We would be happy to look into this and assist you with your concerns. For assistance, please reach out to our customer experience team at ******************************* as we are not able to locate your protection or refund request details based on the information provided in your review. Best Regards, Protecht/FanShieldReview from Charles B
1 star08/13/2024
Disappointing I would never use fanshield for *** event that costed me $250 dollars. I will never use this service ever again. I submitted a refund request stating I was working. I am scheduled to attend a mandatory class for my job the day of the event and provided them a letter from my director stating the reason stating I am attending a work related class that is mandatory as proof that I cant attend the event. They denied my request. Stating I provided insufficient evidence. They asked for receipts such as a hotel receipt. I dont have any receipts for a hotel. I am ***** minutes away from the class. This service is a scam.Protecht Inc Response
08/14/2024
Dear *******,Thank you for leaving your review regarding your situation, we apologize for not having coverage available for what you had mentioned. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. We unfortunately do not provide coverage for being scheduled to work or having PTO denied. If your situation meets the coverage requirements for our Work Travel Conflict protection detailed in your terms and conditions, please contact us at ******************************** At this time, a dedicated representative will reach out with additional options. Warm Regards,FanShield/ProtechtProtecht Inc Response
08/14/2024
Dear *******,Thank you for leaving your review regarding your situation, we apologize for not having coverage available for what you had mentioned. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen situation such as needing to travel to attend an unforeseen business trip. We unfortunately do not provide coverage for being scheduled to work or having PTO denied. If your situation meets the coverage requirements for our Work Travel Conflict protection detailed in your terms and conditions, please contact us at ******************************** At this time, a dedicated representative will reach out with additional options. Warm Regards,FanShield/ProtechtReview from Evan P
1 star08/12/2024
Complete and total scam..... No matter what evidence and proof you give them they will refuse to refund your tickets. They are a horriblely rude and fake company. Should be shut downProtecht Inc Response
08/15/2024
Hello ****,We appreciate you reaching out with your feedback as your experience with us is highly regarded. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation such as unforeseen severe weather, emergency weather, or weather interruptions. We unfortunately do not provide coverage for forecasted weather that has yet to happen. At this time, we are showing your protection has been voided for refund per your request. Kind Regards,FanShield/ProtechtProtecht Inc Response
08/15/2024
Hello ****,We appreciate you reaching out with your feedback as your experience with us is highly regarded. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation such as unforeseen severe weather, emergency weather, or weather interruptions. We unfortunately do not provide coverage for forecasted weather that has yet to happen. At this time, we are showing your protection has been voided for refund per your request. Kind Regards,FanShield/ProtechtReview from Lisa D
1 star08/08/2024
Would not honor my insurance for an event out of state after going through tropical storm and flooding. Shameful scam.Protecht Inc Response
08/09/2024
Hello ****,We appreciate you reaching out with your feedback as your experience with us is highly regarded. Our coverage is intended to protect our customers if they are unable to attend their event due to an unforeseen emergency situation such as unforeseen severe weather, emergency weather, or weather interruptions. We unfortunately do not provide coverage for forecasted weather as the weather needs to happen before we can process these requests. We are happy to discuss your request further to assist to the best of our ability. Please contact us back if weather prevents you from attending your event and we will happily reopen your refund request. Kind Regards,FanShield/ProtechtReview from Nicky S
1 star08/05/2024
This is nothing but a scam. I was booking a stay at a hotel for 3 nights. The price was $167 per night. I have stayed there before and like the hotel. When I submitted my reservation request i was billed over $850. I went back and looked and I was charged $288 for something. I went to cancel my reservation and they will only refund me $526 dollars. This is literally nothing but a scam. Look very closely at your reservation before you submit it people. I dont travel a lot so this was a huge learning event for me. These blood sucking companies try every way they can to steal every ***** they can from you. I wish I could give them 0 stars.Protecht Inc Response
08/06/2024
Dear *****,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience receiving protection through your HotelPlanner purchase.We are happy to void the protection and refund your associated fee however, this is our only involvement with the reservation/booking process. A member of our team will contact you directly to discuss the matter immediately.Kind Regards,???????Protecht on behalf of HotelPlannerReview from Be S
1 star08/02/2024
Makes it terribley difficult to proof having COVID. I sent a photo of my positive test and they want to get a dr note. My doctor will not see you if you have COVID, so would have to go to the ** with HUGE copay. This is a scam, highly disappointed and will never purchase again!Protecht Inc Response
08/05/2024
Hello, Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns. ???????Kind Regards, Protecht/FanShield
Customer Review Rating
1.05/5stars
Average of 82 Customer Reviews
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