Customer ReviewsforR & L Embroidery

If you want patches done that take months to get or an owner who constantly f**** up what you ordered and makes constant excuses this is the shop for you. Rich was supposed to supply patches before April of 2022, it is now the last day of May and he had to rush to get patches done. The order was placed in February weeks went by and he always had an excuse. His favorite days of the week are Wednesday and Saturday. He would tell us everything would be done by Wednesday, Wednesday would come around and he would say nope sorry Saturday. This continued for weeks and weeks. Then he shut his entire operation down for new machines which were broken or missing parts. He then started back with his Wednesday and Saturday ********. Im not sure if I have ever met someone so incompetent in my life. He offered nothing to rectify the situation he simply doesnt give a f*** I figure for over $1k dollars you would do what you possibly can to make the customer happy. He charged for digitizing font, which I understand, but only when its the correct font. He took months to tell us the link with the font didnt work when he opened it. He then said he digitized a different font but the funny part about that is the name of the font he said he used doesnt even exist. So howd you digitize that Rich? He talks a big game about what he can do with his machines but in reality the work is mediocre at best. After many trips to his shop it proved to be a waste of gas each time after promises of of days patches were supposed to be done. Save yourself the hassle and headache and go to Phoenix Moto leathers or another establishment that actually cares because Rich does not.