ComplaintsforAir2O
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Complaint Details
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Initial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Original contract date 11/2020 Equipment Startup not complete as of today.Total paid to Air2O: $778,999 + $86,992 pump station Additional out of pocket costs due to defect: $**0,433 Equipment that they were able to start has manufacturing and programming flaws causing significant reliability issues and release of Freon to atmosphere.OEM manufacturer commenced significant retrofit work to equipment on-site without license. #** wires burned in non metallic conduit feeding 50HP VFD, significantly undersized wires.Added transformers to and rewired UL listed panels due to mismatch on voltage supplied to control valves in units. Water control valves provided are faulty and continue to alarm and shutdown equipment.Could not provide pump station that was originally ordered, we sourced from 3rd party. CHC Hydro (very reputable in CA) designed per Air2O specifications. Air2O used the pump station as finger pointing component, that ended when we hired a commissioning company to prove the flow.We have pages of documented and photographed equipment failures due to Freon loss, control issues, burnt parts...Air2O sold themselves as a innovative HVAC manufacturer specializing in mission critical climate control with an emphasis on data room and plant cultivation. While we are reasonably happy with the equipment while it is running the down time and cost to us to maintain is unsatisfactory.Factory support has been non existent, we have attempted to work out the issues but at this point maybe BBB can help. uploaded docs-Email chains documenting issues - Air2O-Kanaplya startup 5.16.22 (hyperlink to photos)Word doc with running issues pictures of burnt wires and components, leaks and alarms LINK: *******************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.