ComplaintsforThe Van Buren
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Complaint Details
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Initial Complaint
12/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have confirmed symptoms COVID-19 and self quarantined. I emailed The Van Buren to inform them prior to the concert to get a refund. They asked me for a positive test and this is a violation of my PHI per the ***** Privacy act of ****. Here are is what they are asking for if you attend and to get a refund. The following is a message from the presenter or promoter regarding the tickets you purchased for: ********************* The Outernational Tour at The Van Buren on Wed Dec 15, 2021 at 8:00 PM Order Confirmation Number:M7X8XHHQ7 REMINDER!The Event Organizer is requiring that all attendees of this event must have received a negative COVID-19 diagnostic test within 72-hours prior to event entry or be fully vaccinated against COVID-19.In attending the event you certify and attest that you and all individuals in your party attending the event will follow the below regulations:? All fans will provide printed proof of a negative COVID-19 test within 72-hours prior to entering the venue, OR must be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide printed proof of COVID-19 immunization with an appropriate ID matching the name on your documentation.? Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 72-hours before the event and will provide proof of negative result prior to entering the venue.PLEASE NOTE:? These confirmations will apply to all members of your party before they are allowed to enter the event and to any users of the tickets purchased by you.? Free COVID-19 testing in your area may be found by using this resource (https://www.hhs.gov/coronavirus/community-based-testing-sites/index.html) from the **** ********** of ************** Services.? The Event Organizer encourages all guests to wear a mask for the duration of the event.? If you have tested positive for COVID-19, please send proof of positive result to receive a refund.Business response
12/23/2021
While we are not violating HIPAA laws as the guest provides the medical information to us in order to get into the venue (negative test) or get a refund (positive test), this issue has been resolved as ******* has already been refunded from Ticketweb. Since Ticketweb processed the refund, we are unable to assist any further.
Initial Complaint
10/19/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Security staff literally DRAGGED me out of the bathroom and onto the floor, ripped my shirt, cracked my phone and busted my knees open In front of everyone. all because of a misunderstanding with me trying to help my partner with the broken bathroom stall door, and the security guards didn't know how to control their anger. The security grew tired of the huge LGBT+ crowd that was at this establishment and took their anger out on me in the BATHROOM This is NOT how you treat paying costumersBusiness response
11/02/2021
To Whom It May Concern:
Thanks for the offer to assist in facilitating resolution. In this matter, we have had continuous contact with the consumer in regards to this matter and we will handle further communications directly with the patron or his legal representative.
Rachel H*** | General Manager | The Van Buren | Concerts
Email: ************************* *** ** *** ***** *** ******** ** *****
Customer response
11/02/2021
The Van Buren has NOT Been in contact with me. In fact they have blocked me on their social Media profiles!
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.