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Find a Location

Kokomo Grills has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kokomo Grills

      1325 E Gibson Ln Phoenix, AZ 85034-5613

    • Kokomo Grills

      39803 N Bridlewood Way Anthem, AZ 85086-2385

    Business ProfileforKokomo Grills

    Fireplaces
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.6/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Custom BBQ Islands & Kokomo Grills Professional Outdoor Products 

    Products & Services

    Kokomo Grills, BBQ Islands

    Business Details

    This is a multi-location business.

    Find a Location

    Kokomo Grills has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kokomo Grills

        1325 E Gibson Ln Phoenix, AZ 85034-5613

      • Kokomo Grills

        39803 N Bridlewood Way Anthem, AZ 85086-2385

      Location of This Business
      1325 E Gibson Ln, Phoenix, AZ 85034-5613
      BBB File Opened:
      8/24/2004
      Years in Business:
      20
      Business Started:
      1/1/2004
      Business Started Locally:
      1/1/2004
      Business Incorporated:
      1/1/2004
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Backyard Accents
      Business Management
      • Mr. Aaron Watts, Owner
      • Ms. Darlene VanDerMolen, Customer Service Manager
      • Mrs. Rhonda Spencer, Office Manager
      Contact Information

      Principal

      • Mr. Aaron Watts, Owner

      Customer Contact

      • Mr. Aaron Watts, Owner
      • Mrs. Rhonda Spencer, Office Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      27 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/14/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Kokomo grills, backyard accents llc. Delivered me a fire pit and kitchen island that can in all sense blow up. As they should know propane is heavier than air, causing it to settle on the bottom, the island they built has a s**** through the burner that would allow the propane to stay in closed in the box they built around it with no way of exiting. Not only is this dangerous this could literally kill someone Ive been calling to try and resolve this issue and I get absolutely nothing. I either want them to fix it or come take it away. This is not an issue of money this is an issue of safety. It would also not pass city inspection for gas hook up. If this kills somone you will be liable for it. Come fix it.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Gina W

      1 star

      06/28/2023

      The worst customer service ever experienced with a company. Purchased a spa and a barbecue island and once we had it in our hands, they disappeared on us and would not return calls or fix anything or speak with us in regards to anything. We were told the spa would not need chemicals for which my husband is allergic to chlorine and once we got the spa installed, they told us at that point we still did not need chemicals and within two days the spa smelt like fish and was filthy at which time they told us we needed to put chlorine in it. No return phone calls no refunds. Over $11,000 spent on a spa that we cannot use. I would stay far away from this company and they should not be in business.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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