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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased furniture that was never delivered and was charged for it. I was never refunded my amount.Business response
01/18/2023
Hello,
This issue has been resolved. Customer is scheduled for Delivery this week. We confirmed with the customer and all is well.
Thank you!
Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We were initially approved for a $2000 credit line so we placed an order for a couch. Then it came back that we had to put more money down that original. So I paid the down payment and then was told the loan wasn't approved and they had to verify more information. Next came back that they are only going to approve us for half of the amount. Finally after all was approved we were told we were good to pick up the couch and I verified that someone other than the person on the loan could pick up the couch. When we arrived for pickup we were denied and told they think we are trying to pull fraud off. After getting very upset from getting the run around for over a week we were told to leave or they were going to call the police. This company is as shady as they come and I would warn everyone not to purchase anything from them. Their customer service is beyond horrible.Business response
10/03/2022
Hello,
We are sorry for the experience. The policies were not followed for the pick up and the customer who was approved for credit was not the person who came to pick up. Unfortunately we had to cancel the credit approval.
We have learned from this issue and we now make it very clear that the person who gets credit approved has to be the person who picks up the product.
Thank you
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Contact Information
3925 W. Adams Street Ste 1
Phoenix, AZ 85009-4617
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.