Customer ReviewsforMega Furniture

Summer the sales person was the only good thing to report. Awesome person to work with. As for the business I will not be purchasing from this company ever again. First I was told 2-3 weeks for delivery. was told I would receive 3 weeks passed, then told me my delivery is in 2 days. After getting no confirmation or calls or delivery, I called the store again on the following Monday. The person on the phone informed me I was "scheduled for the upcoming Thursday" and they didn't know about a delivery for me on Friday. I informed them that I was supposed to have it delivered on Friday according to the sales rep at the store, then I also let them know that the upcoming Thursday would not work for me and I never would have agreed to it in the first place because of plans and purchases I made long before the phone call. I already bought ******** tickets ahead of time before this phone call and I will be in *********. I would have never agreed to Thursday for that reason so I asked ******* what THEY were talking about because it was literally another random date they gave to me at this point. I get a call from delivery while I am in ********* that they were 30 minutes away from getting to my apartment after I ALREADY CALLED THE STORE DAYS PRIOR TO THAT AND TOLD THEM THURSDAY WOULD NOT WORK FOR ME.So, on Thursday (01/11/24) I told delivery on the phone this would not work, and that I was literally in ********* at that very moment and that I already told someone on the phone from the store about it. I rescheduled for Monday (01/15/24). I don't know why they are on the way to my apartment after I already called the store and we spoke about rescheduling from Thursday because I would not be present.Today is that Monday(01/15/24), and no my stuff will not be delivered once again. Once again no one seems to know "what I am talking about" and I have been rescheduled from my furniture being delivered today, to this coming Wednesday (01/17/24).I won't hold my breath.

***************,I very much apologize for the confusion with your delivery, however, I do see you are scheduled for Wednesday 1/17 and your delivery shows confirmed. The drivers will be contacting you when they are on the way to your home.Sincerely,****************

Negative star is not available. This store has a warranty and return policy. They only give me store credit and will not apply it towards my current bill. They also want me to return the mattress.

************,We are very sorry that you feel so negatively about the warranty process, we truly appreciate your business and want you to have the best experience. It is important to not that when it comes to manufacturer warranties there is a process to follow, you have indeed been granted an exchange for your mattress with the manufacturer, that entitles that you can reselect to a new mattress for the same amount of money you paid originally, however, warranties do not entitle money back at any time. As explained by our customer service representative who has been taking care of your claim, your store credit is ready to be used as soon as you are.Please let us know if you have any following questions.Thank you,

Nov 11, 2022 Bought a couch from the ***** store. - They delivered it the following week. It had a defect with the underneath "theater lighting", so we told them we wanted it fixed or a replacement. They said they would give us a replacement.- They delivered a replacement about two weeks later. That one had a defect with the reclining mechanism; they took it back and left us with the original couch, saying they would get another replacement. - About two weeks later they delivered another one, which had a defect in one of the arms. We called the store and complained. They offered to pick up the couch and repair it the following week. We told them we wanted a new couch or our money back. The store manager finally called and said they would pick up the couch and give us a full refund, including $110 for delivery. It took them another week to pick up the defective couch. December 28 After inquiring about the refund, we were told we had to go to the store to get it. When we arrived, they only refunded the cost of the couch, not the complete charge. We refused the partial refund and asked to talk to the manager who told us we'd get all our money back. We were told he was off for a couple of days for xmas but he would call us back. He did and said store policy was NOT to refund delivery fees, even though he told us previously we'd get a full refund (including delivery). We said we wanted him to honor his commitment for a full refund. He refused. We said we'd take it up with our credit card company and our attorney, and ended the call. He called back later and said he would honor his original offer and give us a full refund.It's December 30th and we are expecting the refund.

Mr ********* I said over our phone conversation, we are truly sorry about the miscommunication regarding your refund, fortunately everything was resolved and your refund was processed as well. Please know that our customer's satisfaction is our number one priority, we hope to see you back in our stores for your future furniture needs.Respectfully,************

We went to Mega Furniture after we canceled ****** Furniture because they didnt honor their delivery date.******* was fantastic. She was fast, knowledgeable and very polite. Better priced than ******************** definitely recommend shopping there.

***************,Thank you for your confidence in Mega Furniture, we truly appreciate your business and hope to see you back soon.Respectfully,

Purchased a kitchen table and sofa set in August at the location at 67th and ************** still have not received anything. They have been charging my card monthly still. Every-time I call, they keep delaying the delivery by another 2-3 weeks. They will not offer a refund or discount.

Good day ********,I am unable to find a purchase order under your name, would you please send me your information to ********************************************* so I can look it up and help you get the best possible outcome.Thank you,