Business ProfileforSteward Medical Group of Arizona

I had an appointment with Steward Medical Group on September 1st, 2023. The secretary told me that the original doctor I wanted to see was no longer there and recommended that I see a different doctor who was covered under my insurance. I agreed. Two weeks later, Steward Medical Group sends me a bill for $180.27 due to the doctor being 'out-of-network'. I called Steward Medical Group and they reassured me that the doctor is not out-of-network with my insurance, but that SMG's *********** department was having a paperwork issue with Cigna. I called my insurance company and they claimed the doctor's *********** with them had lapsed; meanwhile, Steward Medical Group claims that it was not lapsed and the *********** team was handling it.They told me I did not have to pay the $180.27 so I did not, until I started receiving notices from them that it would go to collections if I did not pay. I did not want to hurt my credit, so I made the payment with reassurance from **************, Senior Practice Manager of Steward Medical Group, that it would be refunded. ***** and I have been emailing since November 1, 2023 about the refund. It has still not been issued. I ask her for an email update multiple times a week and she claims that it is in processing, even once claiming the refund check was sent when it wasn't. I have given them more than enough time to come to resolution, but now it feels like they are avoiding the refund that I am owed. My insurance shows the doctor is now in network with no lapse in coverage (see attached), but since I paid Steward Medical Group directly, I have to work through them on the refund. I feel that this is malpractice and ***** has claimed I am not the only one going through this. I have all email communication (see below) that I am due a refund. They have recorded calls where they told me that the doctor was in-network and that the payment (attached) was made in error. Please help as I am getting nowhere working with them directly.