Business ProfileforBeard Czar

BBB has received information the business may fail to make a good faith effort in making special offer/free trial terms and conditions transparent as consumers are charged $89.95, 14 days after ordering the product online. Consumers inform BBB they are under the impression that the 14-day trial begins when the merchandise is received via postal mail, not on the day of shipping and handling purchase as it may take 7-10 business days to receive the merchandise.

BBB contacted Beard Czar regarding current business practices concerns, offering the business to submit a statement to consumers regarding the details of the 14-day free trial offer. The business did not respond. 

According to Beard Czar Terms & Conditions:

“If you do not receive confirmation that your order has been placed, please contact our customer care department.

If you do not cancel your subscription within 15 days from the day you place the initial order, at the end of the 15-day period the card you provided will be charged $89.99 USD (which includes shipping and handling) plus applicable taxes for the bottle you received. 

Please note that after 30 days from the day you receive your order of the Merchandise, all sales are final. Full refunds (excluding the cost of shipping and handling) will only be offered on unopened, unused Merchandise; refunds on opened or used Merchandise will be determined on a case by case basis and will be determined during the RMA process. In no event will refunds be offered on the costs of shipping and handling. In the event you are dissatisfied with your purchase for any reason, within 30 days from the date you receive your order, please contact customer service by either calling 888-302-5686 or emailing [email protected], and they will issue you an RMA number. To return the Merchandise for a refund, you must mail the Merchandise back to the address provided to you by customer service with the RMA number within 30 days from the day you receive your original order. No returns or refunds will be credited after 30 days from the day you receive your original order. Any Merchandise must be returned at the customer’s expense and must have an RMA number marked on it. Absolutely no returns are eligible for a refund for used or opened Merchandise without an RMA. Merchandise must be sealed, undamaged and un-tampered with to be eligible for a full refund. More stipulations to our refund policy are as follows:

a. Customers are restricted to receiving a single refund per Merchandise ordered. Repetitive refunds are not permitted unless the Merchandise, as delivered to you, is defective. Beard Czar reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Beard Czar’s judgment, requests refunds in bad faith.

b. In order to process your refund, you must supply Beard Czar with your name and delivery address. If you provide us with insufficient or incorrect information, your refund will be delayed.

Please note that we are not responsible for any returned Merchandise that gets lost or stolen while in transit to us. We recommend all returned Merchandise be sent using some type of delivery confirmation system to ensure proper delivery.”