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Find a Location

Authentic Preloved has 1 locations, listed below.

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    Business ProfileforAuthentic Preloved

    Handbags

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Phoenix, AZ 85032-5559
    BBB File Opened:
    6/10/2024
    Years in Business:
    2
    Business Started:
    2/4/2022
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Owner/Manager, Associate
    Contact Information

    Principal

    • Ms. Owner/Manager, Associate

    Customer Contact

    • Ms. Owner/Manager, Associate

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/10/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    On 3/10/2024, I purchased a Vintage 2001 ******************** 30 handbag for $569 (via PayPal) from the owner of this business, *********************************. She has listed on her ******** Business page that her business, Authentic Preloved, is a registered business. Shes in other luxury brand resale groups locally in **, and in others based out of area. She seemed like a safe person to purchase from.There were problems with receiving my order due to **** fault. I eventually got my order and my self, 3 family members, and friends, immediately noticed a very bad, very strong musty odor. It was horrible. I hoped it was the box it was shipped in, and not the handbag itself. However, it was the handbag. I reached out in luxury brand resale groups that Im in to see what recommended stations were, and tried those before bothering the ********************, because this was my first ever purchase of a luxury brand handbag, it is 21 years old, and the seller said in video live ******** feed that there were no bad or strange orders. All sales are final. After I tried the recommended airing it out for 2 weeks, that didnt help; I then tried charcoal bags inside the bag zipped closed for 2 weeks. That didnt help. Then on 4/23/2024, I ******** messaged ********************, updated her on the above, asked what to do about the very strong f, very bad musty odor. She suggested trying leather scented spray or coffee beans. I didnt try the leather spray because this ******************** 30 handbag is not leather, its canvas, only handles, trim, and bag brand tags are leather. I put a brand new bag of coffee beans in the bag, zipped closed, for 2 weeks. It didnt help the odor. At that time she stated she just sold another ****************** Speedy 30 bag, and she didnt have another one to trade me with. I reached out to Ms. ******* again on 6/7/2024 to tell her I tried her suggestion of coffee beans to absorb the very bad very strong musty odor, and that didnt work. I need help resolving

    Customer Reviews

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