Business ProfileforOscar Health Care Plan Inc

I have been taking testosterone injection for 9 years with my pcp for low testosterone that is well documented in my charts and that all my insurances companies in the past did covered the medication including Oscar health that covered testosterone injection 2 years ago. I have a meeting on Monday with my Dr because this medication is medical necessary and will cause harm to stop all the sudden. I just have surgery and it has been Almost 2 weeks since my last injection since the denied. Oscar customer service is in la ***** and unfortunately they are lost and don't understand the medication system and every time you call they either don't know or won help and will keep transferring you to different extensions. We need a supervisor in *** that can explain in detail what my doctor needs to send or call to be able to fix this issues. Please help this people are inhumane and don't care at all about my health. Fyi.. I am a registered nurse in *** and know how the system and insurances works and they are denying the claim with out a proper grounds for denial. I am trying to find a solution between Oscar and my dr other wise if this don't work I will have to get legal help. My doctor already sent paper work and on Monday we are meeting to see if we can contact oscar directly.