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ComplaintsforEnsempra, Inc.
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Complaint Details
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Initial Complaint
02/27/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
on Jan. 10, 2024 I entered into contract with Ensempra Catering to provide food and drinks for 22 people. The contract stated they would come to the residence at 1pm to set up for 3 pm seating. At 1:30 pm there was no caterers and I did not hear from anyone that they would be late or not coming. I called several phone numbers and no one answered. Later when inquiring about my refund I was told they have 15 days per contract and that day they had 20 no shows for catering so they were about half way through the list. it has now been 12 days and I still have not heard anything after multiple requests for information.Please provide any assistance you may, as you can see this company is not reliable and is hurtful to the community.Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Event scheduled 1-20-24 for catering and rentals. Full payment sent and completed on 1-13-24 to vendor . Vendor did not fulfill contract to provide catering and rentals as agreed for 30 people. Vendor was no show for the event. Contract reflects refund would be issued within 15 days. Multiple calls and emails have been sent to vendor to resolve this issue without resolution.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.