ComplaintsforDesert Hot Tubs
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Complaint Details
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Initial Complaint
06/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Put a deposit on a hot tub in December of 2022. We spoke with the salesman told him we were building a new home and would not be able to take delivery until later in 2023, he told us that was fine that they would store the tub there until we were ready to take delivery, June 6th I needed n wiring instructions as I misplaced the paper copy they gave me in 12/2022. The salesman ****, was short and rude, I persisted asking him questions, like can you pull up our account and tell us what model tub we ordered and if he could email or text us the wiring instructions. He told me I can ****** it. He lied and said he had no way of looking up what tub we bought, but I persisted as I knew that was lie and he just didn't want to do it. Finally he looked up it, told me the brand, make and model and to ****** the rest. So June 7th I did what he said....and of course didn't find it. I needed the info asap as the electrician was at the new property trying to wire the box in. So I called back to see if he could send me a link. The answer was a straight up no....he said he ******s it 20 times a day and doesn't know why I am having an issue, told me if I wanted the instructions I could drive 45 miles one way to pick them up. I asked if he could help me find via ****** the instructions to which he said "what? I put the phone down and walked away while you went on and on so I don't know what you said". It was at this point I decided I no longer needed that hot tub. At which point he told me to contact my salesman. I did and they are offering me a 10 percent restocking fee. I understand that is their policy if I just change my mind, However, I had and electrician wiring the box, all I need were the instructions. **** not only refused but was beyond rude and condescending. I want a full refund, as this company does not care about its customers at all. But for this employee **** we would be taking delivery of this tub.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.