ComplaintsforB2E Surplus LLC

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  SCAM! I placed an order for a part for a piece of equipment but the company has not shipped it on time. They charged me immediately and I should have had it by now but it has not been shipped and they are not answering me. They just say they will get back to me via text but no follow up. The phone either just rings and no one picks up or doesn't connect. Don't buy from them.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ON NOVEMBER 13TH 2023 I ORDERED A A319ABC-12-10 A319 ELECTONIC CONTROL ON B2E SURPLUS WEBSITE TRANSACTION # ******. I WAS CHARGED $209.14 AND NEVER GOT THE PRODCUT OR A REFUND. I AM CURRENTLY SEEKING A REFUND. I HAVE CONTACTED THE COMPANY NUMEROUS TIMES BY EMAIL, PHONE AND TEXT. NO RESPONSE AT ALL. THIS APPEARS TO BE FRAUD TO ME

  

  Business response

  03/20/2024

  Hello,
  Thank you for contacting us.
  This refund will need to be made via check. We can overnight a cashier's check to you tomorrow, in order to take care of this issue.
  Please confirm that the payment can be mailed to:
  ***************************
  ***************
  2100 ***************** SUITE A
  **********, **** 50316
  Please confirm, and we will have this taken care of tomorrow.
  Best Regards,
  *************************
  

• Initial Complaint

  05/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a 36" Stainless Steel Duct Cover for the Wolf Pro Island Range Hood (part # ******) from the B2E Surplus website on May 6 2023 - it said that it was in stock and would ship immediately. It has been 9 days and we still have not received shipping notification or the product. I called early last week spoke with someone who was surprised it hadn't shipped and said he would check what the holdup was and get back to me but I never received any updates. I have called and left multiple voicemails since, and have sent multiple emails, and none have been returned. My "Desired Resolution" is to have the product I paid for shipped and delivered with express shipping (paid for by B2E surplus to make up for the delay). Thank you.

  

  Business response

  05/15/2023

  We have been in contact via email. But I wanted to follow up to this BBB request also.

  This item has been located and shipped. Your *** tracking # is 1ZA8002H0323202335.

  Because it is shipping ******* to ******, it will likely be delivered tomorrow.

  Please let ** know if you have any other questions.

  Customer response

  05/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business came through and shipped the unit and it arrived this morning. I consider this resolved and thank everyone for their help.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  05/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I ordered a faucet and received the wrong item. I returned the item in March and requested a refund. I have contacted the store several times, but have yet to receive a refund though I was assured I would receive one on several occasions. I can now not get in touch with anyone at the store. I am seeking a refund for my return of the original amount charged to my card of $236.31. He changed the status to "refunded", but I have not had the price reinstated to my card.

  

  Business response

  05/15/2023

  Hello,

  Thank you for contacting us.

  We are aware of this issue, and have been trying to work it out with our payment processor.

  This payment was made via Apple Pay. This was caught up in our system, because we no longer use Apple Pay with the same payment processor.

  To fix this, we will get in touch with you, and send a check payment via Overnight service.

  We apologize for the inconvenience. Please note that we do take ******* orders per month, and rarely have issues like this. It just happened during a payment processor transition.

  We will be in touch with you. Please let ** know if you have any other questions or concerns.

  Best Regards,
  *************************

  Customer response

  05/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  02/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Made purchase of refurbished Burndy Y35 crimping tool ( 3 shown in stock ) on line Feb. 8, 2023 and received email order confirmation #******.Also received email form *** on Feb. 8, 2023, thanking me for the order and saying, "I'll get this shipped today".Credit card charged on Feb. 9, 2023 in the amount of $1,489.13.Got email on Feb. 13, 2023 updating status to "shipped" and "no tracking numbers assigned yet".Have called and left message requesting tracking info. Nothing.Have sent multiple emails requesting tracking info, etc.Sent group email to all (4) of the email addresses shown on website and the (1) additional email address I have from the *** thanking me for the order.Still no response.Have contacted the bank this morning to flag this as a fraudulent charge.

  

  Business response

  02/28/2023

  Thank you for contacting us.

  I apologize for the trouble with this.

  Please note that we fill between 400 and 700 orders monthly, for approximately 10 years.

  We will take this into account, respond to the customer, and issue a refund as requested.

  Please let us know if you have any questions or concerns.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Placed on order online 11/14/22 and never received the product our credit card was charged same day. I have left several emails and voicemails with no response. ************************* with B2E Surplus LLC emailed me on 1/23/23 saying he was going to process a refund to give him ***** hours. We still have not received the refund of $474.67. We appreciate any help you can give us.**************************************** **** ************

  

  Business response

  02/21/2023

  Hello,
  

  Thank you for contacting us.

  We have reviewed this, and found that there was a technical error regarding this transaction. We have contacted our merchant account provider, and were able to push through a refund. You should receive a confirmation from our payment provider shortly.
  
  Because this response is public, I have to mention that our shop fills ******* orders per month, for the past 10 years. We try to stay on top of every transactions. Problems can arise sometimes. But we strive to be a solid industrial goods supplier.

  Because we are business-to-business, we very rarely receive positive reviews or follow-*** on platforms like this. But we are always doing our best, and most orders are filled without any issues.
  

  Best Regards,
  *************************
  B2E Surplus LLC
  **************
  

  Customer response

  02/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  11/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a $3300 hot water heater on B2E Surplus website. My email confirmation stated it would be delivered in 3 days. It was not delivered. I have sent 2 emails, 1 message through their website and have left 2 phone messages with my order number inquiring about this order. NO RESPONSE. I will be taking this matter up with my bank and making a fraud report tomorrow. I ordered this item 3 weeks ago. This company clearly has no reason they should have an A+ rating when they basically took my money. Fun fact: I had bought the last one they had in stock yet its still on the website as 1 left remaining.

  

  Business response

  11/25/2022

  Hello,
  
  This transaction has been refunded. The customer had disputed the credit card transaction, and we have accepted and taken liability in the dispute.
  
  We apologize for the inconvenience to the customer. We are transitioning through some changes with our own suppliers and operations (ie, new vendors, transitioning inventory to Amazon Fulfillment) and have been behind on some of our problems. This is a very rare problem for us.
  
  Please let us know if you have any questions or concerns.
  
  Best Regards,
  *************************
  B2E Surplus LLC
  **************
  

  Customer response

  11/26/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. No one from the business has ever personally responded to my calls or emails.  I did get an order cancellation notification so I will follow up with my bank to assure all funds were refunded. 
  
  Regards,
  
  *************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩