9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Gavril H
5 stars07/01/2024
I sold products to B2E Surplus LLC.Good communication . prompt payment - over all a very good experience !Review from Peter S
5 stars06/15/2024
Sold an item to B2E on ***** They paid immediately. Friendly and helpful communication.Review from RR E
5 stars06/10/2024
Have worked with B2E Surplus LLC on many occasions within the last 7-8 months and must say I've been impressed with their communication and customer service. Highly recommended!!!Review from Kenneth R
5 stars05/01/2024
Excellent company to do business with!Great correspondence with a friendly staff.Review from Manuel Q
1 star04/09/2024
I called this place because they have a hard-to-find fire alarm horn strobe in stock on their website, they confirmed they had it in stock and they agreed to ship it out same they if I pay the overnight service, which I did, then I called to verify they received the order, the person on the phone told me he will take care of my order without any problem. I needed the horn strobe by next Monday, that was the reason to pay for expedited service. Today is Tuesday and they haven't sent the device and they have stopped responding to my messages and calls, this is very bad for a business, a very unreliable company, and I won't recommend anyone dealing with them.
B2E Surplus LLC Response
04/17/2024
Hello. Thank you for voicing your concern.We apologize for the slipup with this transaction. The item was delivered 2 business days late, but still shipped via ************************ To fix this concern, we have also issued a full refund of the product and shipping, and have not requested a return of the product.Please note that our small shop processes approximately 300 and 500 orders per month. We rarely have issues like this. We rarely receive comments and reviews on this platform.We took note of this problem, and always strive to do better and better.If there's anything we can do to help, please let us know.Review from Riverside S
1 star04/04/2024
I ordered a new lighting ballast and received an used and shorted ballast. I called and was informed that was a very rare error due to someone mispackaging the item. They proceeded to tell me they would promptly ship a new replacement out. I have not received the replacement or had any response to email or numerous phone calls and voice messages. I would not recommend anyone order from this company! SCAM ALERT!B2E Surplus LLC Response
04/17/2024
Hello. Thank you for voicing your concern.We apologize for the problem with this transaction. To fix this concern, we have issued a full refund of the product order, and have not requested a return of the product.Please note that our small shop processes approximately 300 and 500 orders per month. We rarely have issues like this. We rarely receive comments and reviews on this platform.We took note of this problem, and always strive to do better and better.If there's anything we can do to help, please let us know.Review from Jesse W
1 star10/23/2023
Been waiting over a mouth for one item and at this point I lost the job I needed it for because the wait was to much. I have called many times and never get anyone to pick up. at this point i would rather my money back snice I lost the job anyways.B2E Surplus LLC Response
10/24/2023
Hello,Thank you for contacting us.This was an error in our system.To quickly fix this, we have processed a refund for this order.Please note that we fill between ******* orders per month, and this sort of problem is very rare.If you have any other questions or concerns, please reach out to us.Best Regards,*************************Review from Darlene R
1 star01/23/2023
I'm having the same problem, supplier will not return or respond to emails. Our credit card was charged over 2 months ago and we never received the product. BEWAREReview from Ben A
1 star09/02/2022
**** totally just took my money and ran! I ordered a set of Rigid R12 Dies but no one sent them out! No one is returning my calls or E-mails, this is wrong!!B2E Surplus LLC Response
09/06/2022
There may be a delay in this, as we emailed back and forth earlier today. But we have been in contact. This is regarding an order placed with a credit card on Amazon.Com. Please note that we are a two-employee business, and personally refurbish, package, etc. approximately ***** orders per year. Sometimes we do experience issues filling orders. But it is incredibly rare. We really do our best. If you have any further questions or concerns, feel free to reach out to us.
Customer Review Rating
Average of 9 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.