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ComplaintsforMickey Clayton Insurance
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In the first days of September 2023 we made a claim with this insurance, due to water leaks in the 2 bathrooms of the house, our adjuster was *********************************, at first everything was flowing, until we had to leave the Airbnb where the insurance had located, we complained about this Airbnb because it violated our privacy and we are 5 women in the house. ******* told us that we were not *********** another Airbnb because the $4000 USD that the insurance had paid on the Airbnb had been lost and that they had not gotten a refund (this is false because I contacted Airbnb and **** (the host ) and the $4000 USD that ******* said had been lost was a lie, ******* simply left us for approximately 1 month living in a house without bathrooms, showering in the patio in the open with 2 people over 60 yrs old . We paid to fix the 2 bathrooms and supposedly ******* would write us a check once we sent him the receipts, etc., so far ******* has not sent us the check, nor does he even answer calls, emails or text messages. On November 20/2023, unfortunately we opened a claim again with the insurance and ******* was once again our adjuster, since we made the claim he has only communicated with us once, and it was only to refer to us in a sarcastic, racist and derogatory manner. He made fun of us, offending us by calling us crazy, we told him that this time we didn't have a kitchen and we didn't have a way to buy food, much less pay for a place to stay since he hadn't reimbursed us for the money and that was our savings. ******* and his manager haven't contacted us again. With us, (it's been a week now), they only told us that they couldn't provide us with an Airbnb because of what had happened the previous time (excuses), we are looking for a resolution because we are in conditions that are not humane.Business response
11/28/2023
This complaint should not be filed against my agency. We are not claim adjusters. Insured needs to reach out directly to ************************ and ask for a supervisor. The policy number is OY8514461. Safeco's direct phone number is **************.
It seems that the insured has hired a restoration company by the name of ***********************************. By hiring this company, the restoration company and the insured will both need to contact Safeco directly.
Please delete this complaint from my profile as my agency had nothing to do with this claim.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.