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          Find a Location

          Repwest Insurance Company has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRepwest Insurance Company

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2721 N Central Ave

            Phoenix, AZ 85004-1127

            Visit Website
            (800) 528-7134

            Customer Reviews

            1.06/5

            Average of 113 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            358 complaints closed in last 3 years

            115 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers insurance services.

            Business Details

            This is a multi-location business.

            Find a Location

            Repwest Insurance Company has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2721 N Central Ave, Phoenix, AZ 85004-1127
              BBB File Opened:
              6/1/1978
              Years in Business:
              51
              Business Started:
              2/28/1973
              Business Incorporated:
              2/28/1973
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Robert Pirmann, Vice President Claims
              • Mr. Doug Bell, President/CEO
              • Ms. Anne Collins-Clark, Corporate Trainer/Complaints Liaison
              Contact Information

              Principal

              • Mr. Robert Pirmann, Vice President Claims

              Customer Contact

              • Ms. Anne Collins-Clark, Corporate Trainer/Complaints Liaison
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              358 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/03/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I rented a utility trailer from U-Haul on Jun 25 for a one-way rental from ********* to Ft. Worth. The trailer vibrated worse and worse as the trip went on. It was shaking my new motorcycle on the trailer and my SUV during the whole trip. U-Haul roadside assistance had me pull over and their dispatched tech said one or both tires are out of balance. The tech didn't have tires to replace the ones on the trailer. U-Haul said there was nothing they could do, and told me to keep driving to ********** and drive slow. Upon returning the trailer after the now very extended trip, U-Haul said to file an insurance claim with Repwest. I filed the claim the same day. After attempted phone calls and email to RepWest, they are not responding. The only damages I am seeking at this point is to pay to get my SUV wheels aligned as my SUV was shaking for the 13. 5 hours I was towing the trailer. I recorded video of the incident while driving, but the file size exceeds what I can upload here. This is Repwest claim # *********-2024. U-Haul contract number ********.
              Read More
              Read 357 More Complaints

              Customer Reviews

              113 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cassandra D

              07/31/2024

              Terrible customer **********************. Since learning yesterday that there is an e-alert with my name on it, I've called 5 times and sent 1 text to determine how U-Haul got my name when I haven't rented anything from them. Based on the reviews here, I'm not very optimistic that someone will call with answers to resolve this situation. I'm sure, however, that insurance regulation still exists.
              Read 112 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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