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ComplaintsforOutside Living Concepts Inc
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Complaint Details
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Initial Complaint
12/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid outside living concepts over $60,000 to renovate my backyard and install an outdoor kitchen. It has been challenging to say the least. But now after they have received final payment, ***************** elite pro that they installed does not work. When I contacted them, they told me I had to call BBQ Island whom they purchased the product from. This is within 90 days of install. BBQ island refused to service the product. Outside living concepts also refused to service the product. It is a $6000 plus grill that is completely under warranty by both outside, living concepts and BBQ island.Business response
12/16/2022
****,
As you are well aware we do not manufacture equipment for the outdoor kitchens we build. We send our clients to stores that sell equipment and our job is to install what has been purchased. We purchased your equipment using our contractor's discount and passed some of those savings on to you as a courtesy. ***************** and their tech support has recognized this is clearly their responsibility and have stepped up to take care of your issue. We are glad your problem is being resolved by the responsible party. Outside Living Concepts, **** prides itself on quality workmanship and taking care of our customers. We would greatly appreciate you commenting to the general public through this BBB complaint you are happy with the resolve of your issue.
Best Regards,
********************* / Owner - Senior Desigh Consultant
Customer response
12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me assuming that the repairs are completed in a resonable amount of time.
Regards,
*********************
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Contact Information
15617 S 37th Way
Phoenix, AZ 85048-7303
Business hours
Today,8:00 AM - 7:00 PM
MMonday | 8:00 AM - 7:00 PM |
---|---|
TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 7:00 PM |
ThThursday | 8:00 AM - 7:00 PM |
FFriday | 8:00 AM - 7:00 PM |
SaSaturday | 8:00 AM - 7:00 PM |
SuSunday | 8:00 AM - 7:00 PM |
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.