ComplaintsforCASH 1 Loans

• Initial Complaint

  07/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was contacted by this company Cash1 by mail on June 6th saying I took out a cash advance card on May 8th 2024 for the amount of $400 with Reference # ********. It further stated that three payments would be taken out on June 14th, June 28th, and July 12th 2024 for the amount of $108 each. I have never done business with them. I don't know how they got my name and address. Please resolve this issue in a timely manner. I would like to know who and why I am being scammed for this amount. Thank you.

  Business response

  07/19/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ********** complaint in order to protect ********** privacy in accordance with the law.
  We have communicated with **********************, and she has indicated that her concerns have been addressed.Should ********************** have any further questions, we ask that she contact CASH 1 at ************************************* so we may assist her. We take customer complaints seriously and strive for perfection in everything we do.

  Customer response

  07/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************;
  
   
  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am being charged for an loan I never opened I called to see who took out a loan ans they said they would call me back and I never got a call back I am not working and was taken out a fee out my account and now have an overdraft they provided me with the phone number they used to use my information and bank account and none of this are mine

  Business response

  06/20/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to ******************** complaint in order to protect ******** privacy in accordance with the law.
  We have sent communications to ****************** that we believe fully resolves her concerns, but we have not heard back from her. Should ****************** have any further questions,we ask that she contact CASH 1 at ************************************* so we may assist her. We take customer complaints seriously and strive for perfection in everything we do.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 5/16/24 I called the business to have my payment account updated. I was asked and confirmed that my new account was to be my default payment account. A payment was withdrawn from my new account on 5/16. On 5/17/24 the business attempted to withdraw funds from my old account resulting in an attempt at a double payment. I emailed the business on 5/17 and asked why they were trying to withdraw funds twice; I received no response. The business then reversed the payment on my new account somewhere between 5/18 and 5/20 so that it appeared no payment had been made even though I had specifically called and spoke to a human to have my account updated and made a payment on 5/16. Now on 5/20 the business is again attempting to withdraw funds from my old account. When I called to ask why this was occurring the business told me it was a technical error and I would not be charged late fees, however the business is charging me additional interest fees even though I had asked to have funds withdrawn on 5/16 and they were the ones who reversed my payment without any communication to me. The issue has yet to be resolved and Im continuing to be charged interest for a payment I made 4 days ago.

  Business response

  06/04/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to ******************************** complaint in order to protect her privacy in accordance with the law. We regret that despite our multiple contacts with ****************************, we have not been able to alleviate her concerns. While we disagree with her characterization of the events, it is our hope and expectation to resolve ****************************** complaint to her full satisfaction. We invite **************************** to reach out to us at her convenience at ******************************************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I currently have a title loan with a company called Cash one. Up until recently I've had no issues with them. However recently they've started taking extra payments out of my account without warrant. When I called to figure out what's going on I'm getting the runaround. I've explained to them that I've got statements proving I've made my payment but yet they continue to take extra payments out. When I asked him why they continue to remove the payments they simply say oh well I don't know. I've asked to speak to somebody in either their accounting department or if there is a way to file a claim or if there's anybody that's capable of going through to figure out what's going on and all I get is a response is no. I even offered to come in and show them the posted payments from my bank stating that they've been paid after contacting my bank and verifying that the payments were paid, but they aren't interested in looking at it. When I asked for a number to file a complaint I was hung up on. I'm not looking to get out of my responsibilities of paying this loan and I've been keeping up with my payments so for them to be taking out extra payments without any valid legitimate reason is beyond absurd. And then when I ask for help and figuring out why it's happening nobody's willing to help me. I've spoken to probably four different employees I've called at least three different numbers all of which have got me nowhere.

  Business response

  05/20/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms.****** ********* in order to protect her privacy in accordance with the law.With that said, we are happy to report that we have communicated with ************** and have fully resolved the matter to her satisfaction. We therefore consider this matter to be resolved. We take customer *********s seriously and strive for perfection in everything we do.

• Initial Complaint

  04/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I set up a payment plan on Sunday and Cash 1 attempted to charge me for the previously agreed amount on Thursday morning, but I locked my card, so it didnt take it. I called Cash 1, and the rep explain that the system will attempt to charge the old amount until the new agreed amount is paid to active the new agreement. My new payment was taken out on Friday, which should have activated my new payment plan. I woke up on Saturday with the old agreed amount charged and taken out of my account. I am furious! This is a scam!

  Business response

  04/19/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to *************** complaint in order to protect her privacy in accordance with the law.With that said, we are happy to report that we have communicated with ************** and have fully resolved the matter to her satisfaction. We therefore consider this matter to be resolved. We take customer complaints seriously and strive for perfection in everything we do.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  To whom it may concern, I did receive a registration loan which is considered a personal loan which i paid to this company automatically came out my acct for $***** which i did pay accordingly but unfortunately I experience finanancial hardship and I explained to this company months ago. i received msg stating legal action and judgement on my texts messages in which I called the company today 04/09/2024 to set up a settlement of going back to making my payments but they wanted to resume me paying ***** and I asked how much is owed and was told over $1,400 with occured interest which I thought was awful and was told would take $400.00 to bring it down to $1,000 for a $300 loan which having a consumer pay all these fees when facing a financial hardship due to divorce and income lost I feel was not acceptable. I just want to pay the $300.00 loan and a credit to what I have already paid this company for closure and to stop all the harasing email messages .

  Business response

  04/23/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ******** complaint in order to protect Ms. ********  privacy in accordance with the law.
  We have been unable to reach Ms. ******* to address her concerns directly. We ask that she contact CASH 1 at ************************************* so we may assist her. We take customer complaints seriously and strive for perfection in everything we do.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a loan with cash 1 I have been making regular payments but the principal on my loan is still the same I have made hundreds of dollars in payments and it has not affected the amount I owe at all

  Business response

  03/27/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to *********************** complaint in order to protect his privacy in accordance with the law. With that said, we are happy to report that we have communicated with ********************* and have fully resolved the matter to his satisfaction. We therefore consider this matter to be resolved. We take customer complaints seriously and strive for perfection in everything we do.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took a loan out and have had the automatic payments taken off multiple times due to me being between jobs, I have still had Cash one continue automatically taking payments, I've called multiple times to have it stop, as well as making sure when I pay in the app that the box to have auto pay done is not selected. Cash one keeps continuing to automatically take payments. I've expressed in phone calls with them that I don't want to be contacted by them because they would call nearly daily to collect a payment once I turned my card off because it turned into them harassing me with how often they'd call. I spoke with a girl named **** who told me to just pay when I can and not to worry. NO ONE is notating my account and taking me off auto pay, today TWO payments were taken automatically. I called in to have at least one of the payments returned and they said they cannot and will not return it, even with me expressing that what they took was the very last but I had in my account to turn my electricity on in my apartment. They don't care and won't help me out even though this is not my fault. They are taking money after they have been told not to and without my permission. I told them I will pay when I can through the app, which is what I do.

  Business response

  02/20/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms.****** ********* in order to protect her privacy in accordance with the law.With that said, we are happy to report that we have communicated with ************** and have fully resolved the matter to her satisfaction. We therefore consider this matter to be resolved. We take customer *********s seriously and strive for perfection in everything we do.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I assumed a loan from said company with full intention to pay in full as soon as I got paid. I get paid the night before first payment is to be pulled from my bank account, so I go on the app and authorize a payment in full for $527.95. I recieve email confirmation of the payment being authorized. When I wake up the next morning, I noticed that their system still pulled a payment of $*****(their normal bi-weekly payment). I call the company and spoke with a gentleman and he stated that he sees the full payment processing, and that when it's finished processing they would call me and have to pay me the over payment in cash. I reiterated that I wanted to make sure that the full payment was there because I didn't want to be charged their interest. He reassured me that the payment was processing and I would not be incurring any interest while we waited for the payment to come through. Fast forward to the next week because I noticed that the payment that I authorized had still not been taken from my account so I give the company another call. The lady on the phone informs me that she has no record of my attempt to pay and that I will be responsible for all incurred interest. I tell her that I have an email confirmation from the payment I authorized and she reassured me that I did not. When I asked to speak to a manager she replied with "They will tell you what I am telling you." I adamantly still proceeded to ask for a manager when she blantently tells me no that I cannot speak with a manager. I feel that I am not responsible for the interest being charged on an account that I authorized to be paid in full. I have absolutely no problem paying the amount that I authorized(deducting the 2 payments of ***** that they have already taken)but like I said am not responsible for their systems error.

  Business response

  02/08/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Mr.************ ********* in order to protect his privacy in accordance with the law. With that said, we are happy to report that we have communicated with ************************* and have fully resolved the matter to his satisfaction. We therefore consider this matter to be resolved. We take customer *********s seriously and strive for perfection in everything we do.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid my loan in full December 2023. I have called the company 4 different times, asked to have my account closed. The agent I spoke with January 22, **** assured me the account will be closed and I will receive the amount I overpaid $56.20. However I have not received any refund and the company recently taken money from my checking account. They are refusing to close my account and refund my money.

  Business response

  02/09/2024

  Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ******* complaint in order to protect her privacy in accordance with the law. With that said, prior to receiving this complaint, we spoke with **************** and believe we resolved this matter to her satisfaction. We have reached out to her since to confirm, with no return communication.
  
  We therefore consider this matter to be resolved. We take customer complaints seriously and strive for perfection in everything we do.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩