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Find a Location

Runyon Appliance LLC has 1 locations, listed below.

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    Business ProfileforRunyon Appliance LLC

    Major Appliance Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.88/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/20/2014

    Years in Business: 31

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers appliance sales, service, and installation services.

    Business Details

    Location of This Business
    2955 W Osborn Rd, Phoenix, AZ 85017-4927
    BBB File Opened:
    3/4/1993
    Years in Business:
    31
    Business Started:
    1/1/1993
    Business Incorporated:
    3/29/2005
    Accredited Since:
    3/20/2014
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Runyon Appliance
    Business Management
    • Mr. Jerry Layne Runyon, Owner
    Contact Information

    Principal

    • Mr. Jerry Layne Runyon, Owner

    Customer Contact

    • Mr. Jerry Layne Runyon, Owner
    Additional Contact Information

    Fax Numbers

    • (602) 254-6327
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have a warranty for my ******* Front loader washing machine and Runyon Appliances was contacted in April and the company came out the next day and told me they needed to order parts. A month went by and no word from the company so I contacted ****** warranty and had them contact Runyon Appliances then ****** warranty sent me an email letting me know they would fix my washer. They changed the time without telling me when they would be out. I told them I have an email with the time they would arrive and at that point the woman told me I didn't no how to read the time. Obviously I am 58 an can read and decipher between military and regular. So while I slept because I work overnights they worked on my washer. It still doesn't work properly. I really dread calling this appliance company back since they already made me wait over a month interrupted my sleep because they have issues of giving good customer service amongst the disrespect I received on the phone with their customer service team. No email or paperwork giving me any updates.
    Read More

    Customer Reviews

    17 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James H

    1 star

    07/09/2024

    American Home Shield sent Runyon Appliance to repair a cracked glass stove top. While here I asked if it is safe to use ,,,NO ANSWER, I also asked how and why these crack again NO ANSWER he just looked at me and my wife and said nothing. HOWEVER ,,,IN HIS REPORT TO AHS HE SAID IT WORKS AND NO NEED TO REPAIR AND WE CRACKED THE GLASS....ALL FALSE FALSE FALSE....I have tried to call Runyon ten times and get no answer and no recordings......anybody have any suggestions....

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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